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Brand Certified

Chipotle Mexican Grill

3.0
(405 reviews)

About

Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
2500 N Randall Rd, Elgin, IL
60124, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 2500 N Randall Rd in Elgin, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.0
405 reviews
5 stars
147
4 stars
41
3 stars
30
2 stars
23
1 star
164
  • HH
    Here-comes-the-BOOM
    6 days ago
    5.0
    Super easy ordering through the app, and very convenient mobile pick up drive thru
  • MM
    Mireya
    Sep 19, 2026
    1.0
    This is literally from right now. Found hair on my food.
  • LS
    Lesley Sanchez
    Sep 12, 2026
    1.0
    I gave this Chipotle a second chance and once again my bowl is half empty, missing the lettuce and looks super unappetizing. For a 20 dollar bowl this is so disappointing. I tried making a complaint on the app but it keeps saying nothing can be done. Won’t be wasting my money here again.
  • MW
    Mr Wolverine
    Sep 11, 2026
    2.0
    Ordered the steak burrito bowl two pieces of the steak were nothing but grizzle and they don’t fill up the bowl. The portions are getting smaller.
  • DD
    Door
    Aug 20, 2026
    1.0
    First off, I want to say that when I initially approached the counter and told the woman I wanted 6 tacos, she looked shocked, repeated “6 tacos,” and laughed. I’m not sure what that was about, but it was already an uncomfortable start. The main reason I’m leaving this review, though, is the customer service from the young man working the pico section around 6:05 PM on 8/20. He clearly seemed annoyed by the ingredients I was requesting across my two separate taco orders. I told him I wanted the verde on the side because I was reading my order from my phone, but I wasn’t being indecisive or taking forever. Every time I told him an ingredient, he immediately responded with an aggressive “Anything else?” without really giving me a chance to clarify which ingredients were going on which taco. At one point, he almost put the corn on the wrong taco. I understand there was a long line, but that doesn’t mean customers should feel rushed or like they’re inconveniencing employees for wanting to make sure their order is correct—especially when we’re paying Chipotle prices. Corporate, the young man working the pico section needs to be spoken to about his customer service. No one is forcing you to work here, and customers shouldn’t have to deal with an attitude simply because they’re placing a specific order. It’s honestly no surprise this Chipotle has such low reviews. The food is one thing, but the customer service needs serious improvement.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food can I expect at Chipotle Mexican Grill in Elgin Randall?

Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.

What are the opening hours of Chipotle Mexican Grill at 2500 N Randall Rd, Elgin?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified October 04, 2026Yext Knowledge Graph
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