Subway

Reviews

• PP

  Pam Pfeffer

  Dec 8, 2025
  1.0
  Went and got a 6 inch the bread was so hard I could not eat it. I took the top off and ate the bottom. Second time this has happened. Won't go back.
• VP

  Vae Parker

  Dec 1, 2025
  5.0
  I just left this Subway, and I have to say Justin absolutely made my day. I was having a rough one, but his positive attitude and amazing customer service instantly lifted my mood. He was friendly, patient, and really made me smile without even trying. It’s rare to meet someone who genuinely enjoys helping people, but Justin definitely does. He did an excellent job, and I truly appreciated the way he treated me. Subway needs more employees like him! I’ll definitely be coming back because of the experience he gave me. Thank you, Justin! 👏💛
• JG

  Justin Gerstner

  Nov 3, 2024
  2.0
  I was given a stark reminder why we haven't been to a subway in 2 years. We walked in, two workers were on the floor. They promptly went in the back and closed the door with no welcome even though we were the only ones there. Then, another 6 minutes later one finally came behind the counter to ask "how many subs". I'm not a high maintenance person but as someone who has worked retail, there are some basic expectations like a simple greeting etc. I asked if the $6.99 meal deal covered all subs....reply "I don't know, we'll have to find out when you're done ordering and get to the register". Helpful. I looked it up myself to ensure that our order would qualify. I told him we needed 4 and I hat breads. Then asked about the first one and told him what we wanted, then was cut off "don't tell me toppings until we get there". OK, sorry, it's a cold sandwich but that's fine. We get to the pool and and have everything rang up and it's clearly wrong where it's raining up in excess of the $6.99 meal deals we ordered. I asked about it. He said "....tax" in a wonderfully dismissive tone. I told him the pre tax total is off. He then replied "it is what it is. I can't change it." I can't say I've had a more disengaged and dismissive experience at a food establishment. I would give it one star, but I'm legitimately excited that we have no more subway gift cards so we are never incentivized to come back to a place with sub-par food and terrible service. And yes, like many others have stated, our direct experience was with the bald gentleman and the older man was also here but we did not have any contact with him. One would think such a well established pattern would warrant some changes
• LD

  Lorie Dillon

  Jul 20, 2024
  1.0
  Went at 10am to order 6 foot longs. I was the only customer. Big bald guy was very rude and scolded me for not ordering online during his busy lunch time. Again it was 10am!!!! He made rude comments about edwardsville residents. Even when I tried to make small talk he was rude. I should have taken my business elsewhere but I will never go back to that location. That guy should find a job where he has no interaction with customers 🙄

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