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Portillo's Downers Grove

4.3
(4,357 reviews)

Business Details

1500 Butterfield Rd., Downers Grove, IL
60515, United States
(630) 495-9033

About

Fast Food RestaurantHot Dog RestaurantSandwich RestaurantTake Out RestaurantRestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 1500 Butterfield Road! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 0.2 miles, 0.8 miles from Butterfield Plaza, Yorktown Shopping Center. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Portillo's Downers Grove
1500 Butterfield Rd., Downers Grove, IL
60515, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 100 items

Explore offerings from Portillo's Downers Grove on 1500 Butterfield Rd. in Downers Grove, with popular famous five meals, hot dogs, italian beef & sausage, and char-broiled burgers available at this location.

Menu

100 items

Reviews

4.3
4,357 reviews
5 stars
2,819
4 stars
800
3 stars
285
2 stars
148
1 star
305
  • OC
    Olga Cox
    5 days ago
    1.0
    Manager Rochelle is not customer service oriented whatsoever .. I let her know (next day) that the previous night i was given the car behind me's order. She refused to make my experience better as I called the next day .. she said she wasnted on shift and can do nothing for me I was like wow ... Just take my money huh?. that's quite terrible as I frequest portillos often as a happy customer and have been treated way better at the Naperville location.. I also paid extra toppings on an Italian beef that I did NOT receive.. as I was given an Adam's order at the window the order taker just says what item you receive. I said I ordered an Italian beef and they gave me a bag when I got home the bag set another person's name.. these employees should say the person's name not the actual item that a person orders as multiple cars can order the same thing.. I paid extra toppings for an item that was not matching what I ordered and I was not taking care of and that is why sadly I'm leaving a poor Google review thanks to Rochelle the evening manager (today is a Tuesday) She actually accused me of being rude as if this situation is about making things right for her instead of me, the paying customer. Make sure you check your orders and do not rely on employees to give out your proper order make sure that they verify your name that's my best advice when dining at portillo's of Downers Grove!
  • DK
    David Kuehl
    Sep 6, 2026
    5.0
    A must experience of the Chicago food scene. Well organized, just beware, the jumbo fries very much live up to the name!
  • TG
    T G
    Sep 5, 2026
    1.0
    We went there today. it's been a few years since we went to Portillos. The beef is normally shredded. Some of the beef in mine was not shredded. The prices were terribly high. lunch for two of us was $38 and all we had was a beef combo meal and a salad. I could have gone to a great restaurant for that price and had a great lunch. We ordered through the kiosk and it didn't register a vanilla shake we ordered. I don't plan to go back. It was totally over priced.
  • RC
    Raven Crawford
    Aug 23, 2026
    1.0
    I went to this location last night on August 23,2026, and the girl that was in the drive thru was rude and short with me. I ask if she accepts cash and she told me she don’t have change. She also cut me off while I was speaking. Very rude.
  • RD
    Ros D
    Aug 13, 2026
    4.0
    I and my mom decided to celebrate that I got my driving license and went to eat in portillos. I ordered Italian beef with large fries and small drink, and my mom ordered Maxwell polish and large onion rings. I forgot to order the small drink but the casher gave it to us for free which was nice. The only problem with service we had to wait 15 minutes for the order to get ready. We ask for no salt on the fries we got no salt, Italian beef was delicious, the food was delicious and hot. We also ordered enclave cake which was tasty I recommend everybody should order one. The only thing I dislike was long wait 15 minutes for our food.

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