Giordano's

Reviews

• MP

  meet patel

  4 days ago
  1.0
  Very disappointing customer service experience. We ordered a deep-dish veggie pizza online directly through Giordano’s website. One of our guests does not eat mushrooms, so in the special instructions on our online order, we clearly requested that mushrooms be placed on only half of the pizza and that the other half have NO mushrooms. To make absolutely sure there was no misunderstanding, we also called the Des Plaines location and explained the request to the employee. They confirmed that they understood. When we got home and opened the pizza, we discovered that mushrooms were on the entire pizza. We immediately called the restaurant to explain the mistake. Unfortunately, instead of offering to remake the pizza or provide a refund, we were told that they could not help us, could not refund us, and would not make another pizza. Mistakes can happen at any restaurant, and we understand that. What was most disappointing was the way the situation was handled after we had clearly communicated the request twice. We ordered directly through Giordano’s website and paid for a pizza that we could not properly serve to one of our guests. We are now contacting corporate/customer service to see if they can resolve the issue. I hope management takes this feedback seriously and improves how customer complaints and order mistakes are handled.Very disappointing customer service experience. We ordered a deep-dish veggie pizza online directly through Giordano’s website. One of our guests does not eat mushrooms, so in the special instructions on our online order, we clearly requested that mushrooms be placed on only half of the pizza and that the other half have NO mushrooms. To make absolutely sure there was no misunderstanding, we also called the Des Plaines location and explained the request to the employee. They confirmed that they understood. When we got home and opened the pizza, we discovered that mushrooms were on the entire pizza. We immediately called the restaurant to explain the mistake. Unfortunately, instead of offering to remake the pizza or provide a refund, we were told that they could not help us, could not refund us, and would not make another pizza. Mistakes can happen at any restaurant, and we understand that. What was most disappointing was the way the situation was handled after we had clearly communicated the request twice. We ordered directly through Giordano’s website and paid for a pizza that we could not properly serve to one of our guests. We are now contacting corporate/customer service to see if they can resolve the issue. I hope management takes this feedback seriously and improves how customer complaints and order mistakes are handled.
• YP

  yama patel

  4 days ago
  1.0
  We order on Saturday veggie pizza mention no mushroom due to allergy on half side in special instructions also call the location before and after ordering online and ensured will it be possible to make it, the Lia named employee said yes so we placed order- we picked up went home and check there was mushroom in whole pizza we did not know bcz it was deep dish and guest ate and got allergy attack, then we checked the pizza took video of having mushrooms in whole pizza instead of half. We call location employee there was were rude did not apologize nor consider their serious mistake and kept saying we cant do any thing we cant do anything. We keep calling location following days they trying to fool us and still don't want to consider Their mistake and once employee said why you guys order online and did not respect us nor done any consideration. Very bad costumer services. Should be reported to food safety dept.
• NI

  Nabil Ibtehaz

  Sep 3, 2026
  1.0
  While they are the only place serving deep-dish pizza with halal meat options, they unfortunately take advantage of it. They refuse to offer halal meat unless you order a large pizza, which feels like a scam. There were only two of us, so most of it had to be packed to go, and sadly, some ended up going to waste. To make matters worse, the pizza wasn't even that good, it was soggy and watery. The girl at the counter was also quite rude. It’s a shame, because they could be a fantastic spot for the halal community, but by trying to exploit their niche hoping to make some quick buck, they're only earning negative reactions and probably business is being affected.
• FC

  F C

  Aug 30, 2026
  4.0
  The customer service was really great! The owner, Syed, was so kind and welcoming, and the front desk staff was just as friendly. The chili honey wings were absolutely phenomenal—definitely my favorite! The pizza was good, but I felt like it could’ve used a little more seasoning. Overall, we had a really nice experience and appreciated how welcoming everyone was!
• FF

  Foodie

  Aug 29, 2026
  5.0
  First time here and the thin super veggie pizza I ordered was delicious. Also good, the Greek salad. They were short staff today, but the young lady behind the counter did a great job multi tasking. I watched her answer the phone, take orders at the counter, serve the sit down customers and take care of the outside ones as well. She did it all!! Thank you for working so hard today.

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