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Dairy Queen Grill & Chill

4.0
(512 reviews)

Business Details

1780 Sycamore Rd, Dekalb, IL
60115-2037, United States
(815) 758-8876
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1780 Sycamore Rd, Dekalb, IL
60115-2037, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM
11/26/202610:00 AM - 10:00 PM
12/25/202610:00 AM - 10:00 PM
1/1/202710:00 AM - 10:00 PM

Menu

2 menus · 171 items

Explore offerings from Dairy Queen Grill & Chill on 1780 Sycamore Rd in Dekalb, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

120 items

Reviews

4.0
512 reviews
5 stars
252
4 stars
138
3 stars
52
2 stars
22
1 star
48
  • MF
    Marcus Ford
    4 days ago
    2.0
    It is so frustrating that every time I come here through the drive thru regardless of who is waiting, even if no one is waiting, I'm asked to move to a lane. It's business and I get that, but I'll see 3, 4, 7 other customers drive up and get taken care off before me. But even though I see them receive items other than Blizzards, I'll let that go. But the fact that this facility refuses, genuinely REFUSES to give a receipt to the point they don't even ask anymore is beyond frustrating. Especially when you take into account 1 in every 3 orders of mine will either be wrong size, wrong burger, or the drink is filled so high it spills whenever I make a turn in my car. I'm done with this facility. I'm tired of not even getting base level service.
  • KN
    Kim Newhall
    Aug 26, 2026
    2.0
    Staff is poorly trained, and one member was rude. food was luke warm, kids meal missing one out of 3 items.
  • AC
    Ana Carreno
    Apr 16, 2026
    1.0
    #1, every single time I come in here, Mikaila talks to me like I’m wasting her time, this is my fourth negative interaction with her. #2, we placed an order with five meals. We received only 4, with one of them being a mistake. After over 20 minutes of going back and forth and one girl repeatedly asking me which ONE burger is missing, I explain repeatedly that technically TWO are missing because one is wrong. I even heard the cook raise his voice saying the order was correct. She goes in back FIVE times and comes back to ask which ONE burger I want replaced. I told her to bring me the bags so I can remove the mistake and she can see because she’s not getting what I’m saying. She goes in back and the cook comes out, throws his hands up and accuses ME of having an attitude, yet not a single employee is LISTENING. Now I only explain it to him twice and he finally gets it! We’ve been here over 30 minutes with melted ice cream and we’re still waiting for food. After 10 more minutes, ANOTHER girl comes from the back to ask AGAIN!!!!!! We’ve been here for 40 minutes now and it’s still not done! Total of 50 minutes, the three burgers that didn’t need fixing are cold, the fries are cold. Our ice cream is melted! We spent almost $100 total this evening. And every employee that made this visit difficult hid in the back and they sent the nicest one out, like I’m the villain! Yet they couldn’t get the order right and wouldn’t listen. I understand it was busy and the dinner rush, but solving an issue shouldn’t take almost an hour, to end in poor food because it’s melted or cold. I too work in the food service industry for a large corporation and what happened this evening would be cause for management action. I WILL be contacting the store and need someone from above a position in the store to contact me. Also, an employee started their shift during this, didn’t wash her hands and started making ice cream.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified August 30, 2026Yext Knowledge Graph
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