Papa Johns Pizza

Reviews

• MB

  mark bell

  Sep 25, 2026
  1.0
  PAY ATTENTION. Delivery drivers should verify the address they selected is in Danville, the apo new exactly where I am, twice, your driver entered the information wrong, failed to verify a second time before calling me to say it was wrong, no you aren't a good Delivery driver, you're too good to get it right every time. This is twice buddy. I gave you a good tip, now you get a bad review, your food sucks, pay attention to the order take some pride I paid $40 including %20 tip so you could make lousy food, get the address wrong, blame me for your lack of pride in your work, if you can't deliver pizza, what can you do? Pose as a redneck. You from Illinois. Do your job.
• CS

  Cheyenne Shelato

  Sep 7, 2026
  1.0
  Don’t order past 10pm you won’t be able to pick it up.
• WE

  William Edgar

  Aug 12, 2026
  1.0
  Date of Incident: August 5th, 2026 at 5:26 p.m. Location: Papa John's (Store #161) Manager Involved: Kim ​I am writing to formally log a serious complaint regarding an unacceptable and discriminatory experience at your store location on August 5th, 2026, at approximately 5:26 p.m. ​Upon arriving to pick up my carryout order, the food was not ready. When I attempted to pay with a $50 bill, Manager Kim refused to accept my payment, forcing me to leave the premises to secure smaller bills before I could receive my order. ​When I returned, paid, and received my pizza, the food was entirely cold. When I brought this to Kim’s attention, she ignored me completely, offered no apology, and made no effort to resolve the issue. Instead, she allowed her employees to speak to me disrespectfully and forced them to deal with the complaint. ​When I asked Kim for the contact information of the franchise owner or instructions on how to file a formal complaint, she escalated the situation unnecessarily by calling the police. I let her know that her handling of the situation was unacceptable and discriminatory, but she refused to acknowledge or address me as a paying customer. ​Calling law enforcement on a customer seeking basic managerial contacts and a resolution for a cold order is an extreme misuse of resources, completely unprofessional, and deeply concerning.
• IL

  Isaac Lazar

  Jun 11, 2026
  1.0
  Didn’t give me my pizza
• EH

  Elijah Hensler

  May 29, 2026
  1.0
  Atrocious customer service. Accidentally put an order in for carry out and called them immediately to cancel it, they didn’t want to and insisted on getting my address to deliver it, okay fine. But after an hour of waiting I call back and they said if I want it delivered it’ll be an extra 4.99 for the delivery fee??? Why not just let me cancel it in the first place instead of making me wait for something you couldn’t uphold?

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