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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(468 reviews)

Business Details

(815) 477-4817
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Crystal Lake, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4817 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Monday4:00 AM - 10:00 PM
Tuesday4:00 AM - 10:00 PM
Wednesday4:00 AM - 10:00 PM
Thursday4:00 AM - 10:00 PM
Friday4:00 AM - 10:00 PM
Saturday5:00 AM - 10:00 PM
Sunday5:00 AM - 10:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 4817 Northwest Hwy in Crystal Lake, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.7
468 reviews
5 stars
228
4 stars
78
3 stars
38
2 stars
27
1 star
97
  • KC
    Kassandra Calderon
    3 days ago
    1.0
    Went there this morning messed up my order. Then I asked for an extra shot of espresso that I would pay for so they wouldn’t re make the whole drink and the ladies said you have to go around and wait in line. The customer service here sucks. Be better people come to get service not treated.
  • JJ
    J.P.
    Aug 21, 2026
    1.0
    Ordered donuts for my kids for their first day of school from the drive through. The lady there did not give me all the donuts I paid for and the ones we did get, were absolutely awful. Have been here multiple times, will not be going back due to poor quality and service.
  • AM
    Amber Meyer
    Aug 7, 2026
    1.0
    I keep having to go back inside because the donuts are wet and look gross
  • MS
    Marianna Searles
    Aug 5, 2026
    1.0
    I frequently stop at this Dunkin, 3-4 times a week. Every week, i load a decent amount into my Dunkin app & use it to pay for my food. Today, i had a reward and wanted to pay with the app. When they scanned my app, the money came off my balance but did not show it went through on their end. The nice girls in the drive through were going to give me my food anyway, until the district manager stepped in and told me to come inside and she would help me troubleshoot. No, I'm on my way to an appointment and i have 4 kids in the car. When i explained what happened, she stopped an employee from handing me what I had ordered. She told me to call corporate to get my money back since it had been taken off the app. (For the record, this wasn't $5. It was $35). When i tried to call, the number went no where. There's no working corporate phone number or email. To top it off, I called the store to try to get a good phone number and she proceeded to argue with me for over ten minutes about how she could "help". Well, helping would've been to give me what I had ordered, taken the loss as an establishment and work it out with corporate later. I don't ask for free things, especially as a GM in the food industry.The money came off of my account. It was paid for. At the end of the interaction she ASSURED me she would get it sorted out. I asked for the franchisees number, a good corporate number, app support- i got nothing. She wasn't rude per se, but you could hear the condescension building every time i repeated myself. Well it's now 8pm, I've heard nothing from her & the money is still not back in my account. I've written positive reviews for this location before because the everyday employees are always so kind & helpful, even when in a rush. One bad experience has never caused me to write a review before today. Leadership is everything in a business, and having to comp a $30 order in the event it didn't eventually go through would not be the end of the world for Dunkin' Donuts. The money isn't coming out of your pocket, Christina. How embarrassing for this establishment and the MOD who was taking care of it before the DM stepped in.
  • AE
    Alam Exki
    Jul 19, 2026
    1.0
    Try to come here for work breaks and I’ll easily be sitting at the speaker for over 10 minutes before anyone says anything and sometimes they’ll take multiple cars first. Then when I do get my food it’s still commonly partially frozen

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Crystal Lake, IL?

Dunkin' in Crystal Lake is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery services but does not provide curbside pickup.

Brand Certified Facts from Dunkin'

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Certified August 23, 2026Yext Knowledge Graph
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