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Baskin-Robbins

3.7
(66 reviews)

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 4817 Northwest Hwy, Crystal Lake, IL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
4817 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Monday4:00 AM - 10:00 PM
Tuesday4:00 AM - 10:00 PM
Wednesday4:00 AM - 10:00 PM
Thursday4:00 AM - 10:00 PM
Friday4:00 AM - 10:00 PM
Saturday5:00 AM - 10:00 PM
Sunday5:00 AM - 10:00 PM

Menu

1 menu · 201 items

Explore offerings from Baskin-Robbins on 4817 Northwest Hwy in Crystal Lake, with popular flavors, mix & match 3 for $15, scoops, and custom cakes & pies available at this location.

Baskin-Robbins Menu

201 items

Reviews

3.7
66 reviews
5 stars
31
4 stars
13
3 stars
5
2 stars
5
1 star
12
  • JF
    Joe Ford
    6 days ago
    1.0
    This is my second time trying this location since I moved out here; I ordered a cake via the app for pick up. I arrive at my pick up time for what turned into a terrible stop. I was 1 of 3 customers in the store; the lady ahead of me had cash, to which the employee stated they might not have change for her, so she needed to go check... didnt take the order first to evaluate the total to even know what change they would need. She came back and stated she can't get into the safe to get change because she's not a manager, and then proceeded to take the order to see the total. While this is going on, another customer, who must have started in the drive thru, and then came in store; was complaining about his coffee to the other employee whom I am assuming was on drive thru duty. Customer stated repeatedly their coffee did not taste right, and did they add the sugar he asked for. This went on for over 10 minutes, and 3 different cups of coffee for this gentleman, just for the employees to tell him the machine needs to be cleaned and is clogged and thats the why behind his coffee tasting incorrect. They made no attempt to clean or rectify the issue they identified. So he then left unhappy, and came back in again and took 2 of the 3 cups they tried making, and left again because they couldn't refund him presently. Finally it was my turn to just say I was there for a pick up, easy statement, grab and go right? Wrong, they had to look up my name and order, which is fine. Then I was told "We dont make that cake here, you can choose a pre made one from the freezer". To which I replied thats not what I ordered or paid for, so please just refund my order. She looked at me and said they dont do refunds in store because i ordered on the app, so it has to be done through the app. I asked how does that make sense if you just pulled my order up in your stores system, and can view it; you can cancel and refund it then, I program systems just like these. She doubled down and told me no, and that I needed to take care of it myself through the app. I then call the number this morning, because they were closed by time this happened, and after explaining the situation 3 times, was told that this location needs to issue the refund, and they will need to contact me direct; which completely discredits what the employee told me prior in store, and yet alligns with what I was saying to her. I dont know if its a training thing, or the employees at this center dont care. Their system proccessed my card, employees disregarded me and my in person complaint, and now have me jumping through hoops to get my money back for an item they dont carry, but falsely advertise at their location. Extremely annoyed and frustrated by this.
  • JS
    JMan Seen
    Jun 12, 2026
    5.0
    Just went to this Dunkin Baskin-Robbins… The guy who’s working drive-through and making coffees was busting his butt… I ordered two of probably the longest drinks to make and didn’t realize that this poor guy is shortstaffed… Looks like maybe he hadn’t made the drink I asked for very many times because I could see him looking at the directions on how to make it, but our drink still came out perfect! Took a little longer than expected, but if the girl there wasn’t texting on her phone and helping him instead it probably would’ve went a lot faster. Still I’m not gonna punch this guy with a bad review because he has no help! Good job brother keep up the good work. My daughter and I both appreciated the drinks. They were fantastic!
  • KK
    Karol
    Jun 4, 2026
    1.0
    15 mins for a single coffe on drive thru no people ahed of me crazy.
  • KL
    Kurt Lynne
    Mar 6, 2023
    1.0
    Went through drive through- ordered two single scoops cups, a tradition on my wife’s and my date night. Got the order and drove down Hwy 14 getting it out as we drive, no spoons. Turn around drive back to the store- go inside where we are informed that you are out of spoons. My wife politely says “you might want to tell people that when they are in the drive through” and we get an eye roll and a very snarky “Okayyyyy”. Seriously- this isn’t that hard- you sell ice cream. People want to eat it. If you run out of spoons- I get it- but just inform your customers or have a back up plan.
  • VM
    Van The main Man
    Oct 23, 2018
    5.0
    Great donuts and coffee. Also great service

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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