Dunkin'

Reviews

• KG

  Kimberly Grages

  1 day ago
  1.0
  When they first opened it was nice food was always right and coffee tasted great. I don’t know if they got new staff or what but my coffee is never right. In fact I was just there and my coffee was yet again wrong. They have forgotten or burned my food so many times. Definitely on me for going back multiple time but definitely won’t be go back after today. Stuck with 2 ice coffees that aren’t made even halfway correct.
• TY

  Tyler Yates

  Aug 31, 2026
  1.0
  Order wasn’t correct. Got it on my commute so I can’t go back, no complaint option in the app.
• JR

  Jose Rodriguez

  Aug 30, 2026
  1.0
  Their drive thru is so slow. I can’t believe I sat here for 20 mins. And you can back out of line so you’re stuck. Absolutely absurd that I was late for work because their employees don’t know about speed and efficiency.
• KB

  K B

  Aug 29, 2026
  1.0
  I’ve been to this Dunkin several times since it opened. The first few days, I completely understood that a new location needs time to work out the kinks. But we’re over a month in now, and apparently remembering that customers are waiting is still one of those kinks. Today’s adventure involved two blueberry muffins. That’s it. Two muffins from a mobile order. I was asked to pull forward in the drive-thru and proceeded to sit there for almost 10 minutes waiting for what I can only assume was an extensive muffin preparation process. Eventually, I went inside to see what was happening. There were two employees working near the register and three customers, who appeared to be a family, at the counter. The gentleman helping me simply said, “Sorry, I forgot about you.” At least he was honest. Unfortunately, this isn’t an isolated incident. I’ve had coffees made incorrectly, sandwiches messed up, and excessive wait times on multiple mobile orders. On more than one occasion, including today, I’ve also watched customers come back inside because something was wrong with their coffee. Today, one customer was returning a coffee that apparently wasn’t even lukewarm. I’ve personally been handed decaf when I ordered regular coffee, which is a pretty impressive mistake for a place with “coffee” as one of its main reasons for existing. When you start recognizing other customers returning drinks because you’ve seen it happen multiple times, it stops feeling like an occasional mistake and starts feeling like part of the experience. Mobile ordering is generally supposed to make things faster and more convenient—not turn your coffee run into a missing-person investigation. And apparently this location is related to the Dunkin just down the street, which explains another favorite policy: ask for less ice and get charged an extra 50 cents. Apparently receiving more of the beverage you actually purchased is now considered a premium upgrade. I was genuinely hoping this new Dunkin would be a great addition to the area, especially considering a couple of the nearby locations already leave a lot to be desired. Unfortunately, so far this one appears determined to join the family tradition. Two blueberry muffins. Ten minutes. Forgotten in the drive-thru. Wrong coffees, decaf surprises, customers returning drinks, and somehow an extra charge for less ice. America may run on Dunkin, but at this location, you might want to bring a chair. As an update because I don’t want to write another review. When I got home, my two blueberry muffins were actually chocolate chip muffins. Update — October 15, 2026: Well, good news: I actually got a blueberry muffin today. Progress! Unfortunately, apparently consistency is still asking way too much. Today’s muffin had barely any sugar on top, which is especially impressive considering this is something Dunkin’ should be able to make the same way every single time. At this point, I honestly can’t tell whether this location has absolutely no quality control or whether they’ve simply reached the “customers will take whatever we give them” stage. Either way, I’m done with this location. And after enough experiences like this, I may be done with Dunkin’ altogether. When getting a consistent blueberry muffin feels like playing the lottery, something is seriously wrong. Great job, Dunkin’. You somehow managed to make buying a muffin unnecessarily complicated.
• SC

  Savannah Cardenas

  Aug 23, 2026
  1.0
  Honesty this is one of the worst Dunkin’s I’ve been to. The one in Beecher is more worthwhile. There’s a blonde woman with her hair in a ponytail at the Crete location who continuously has SUCH bad customer service and is so rude. I came through the other day in the drive-thru and she argued not ONLY over the drive thru mic so I could hear it to an older woman taking orders - but she ALSO argued with that same older coworker while I was sitting at the window waiting for the order. In front of the customers guys?? Are we serious? I came in today and I guess something else must have happened because once more she was rude and aggressive. It wasn’t only to me but it was to my elderly aunt who was asking about the status of a drink I placed through mobile 20 minutes ago. Both drive-thru and the in-store were empty all the time before this so maybe they fell into an accidental lull. I don’t know and I don’t really care. The bare minimum is just treating others like human beings. If you can’t control your frustration, go separate yourself in the back. There’s a way to treat others and it’s not disrespectfully because you can’t regulate your own emotions. I’ve been defending this Dunkin to my coworkers on the basis that it’s new and they’re still getting everything working but I cannot do that anymore.