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McDonald's

3.7
(1,194 reviews)

Business Details

13630 S Cicero Ave, Crestwood, IL
60418, United States
(708) 371-0650
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13630 S Cicero Ave, Crestwood, IL
60418, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13630 S Cicero Ave in Crestwood, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,194 reviews
5 stars
492
4 stars
261
3 stars
175
2 stars
76
1 star
190
  • BM
    Bret M
    Jul 1, 2026
    1.0
    First I’d like to say it takes me a lot to write a bad review. It’s rarely done. I called in to speak with a manager about an issue they messed up. Amber who explained she is the only manager on duty on July 1 2026. At 630. During my explanation she rudely let out an audible sigh and hung up on me . I called back and she tried to lie saying it wasn’t her but she is the only manager named Amber who forgot she said that the first call. Same voice same grumpy attitude upon call back. Before I can explain she said she doesn’t have time for this and told me call corporate but would’nt give the number. I explained I spend over $500-$700 a month at this location and just hade a very simple questions. She informed me she had plenty of customers and I won’t be missed before slamming the phone down and hanging up a second time….. Ambers poor leadership reflects on her employees who swear, stand around, pick food up on floor and throw it in fryer, she needs a serious evaluation. I will go to Burger King or McDonald’s in OF to avoid her at all costs. Shame on your Amber.
  • BS
    Brad Smith
    Jul 1, 2026
    1.0
    Id like to begin by saying I absolutely hate writing bad reviews but this warrants it. I called in to speak with a manager. As I was explaining my issue to Amber at 6:39 am on July 1st, in the middle of explaining my situation she let out a sigh and hung up on me. I called back three times before she answered “what sir”.’ She lied and said it wasn’t her that spoke to me and that hung up but prior to that she forgot she explained she’s the only manager on duty. I spend approx $500 a month at this location. I will not be returning. When I explained that she laughed loudly in my air and said sir do you realize how many customers I get here. Your absence will not be noticed and hung up on me again. This is disgusting behavior. Spend the extra gas and go to Oak Forest where they go above and beyond for their customers. Amber please take training. Your leadership reflects on your employees as well as the orders are almost always wrong. Behind your counter the swearing and unprofessionalism is just as bad.
  • JS
    Juan Smith
    Jun 26, 2026
    4.0
    Lied to my face when I asked worker lady if it would be okay to use the restroom.. I’m aware it’s 5:42am and the dining room doesn’t open until 6am could have simply just said that instead of being rude and prodigious. Only reason y’all ain’t get one star is cause y’all will have Ronald McDonald clown in the outdoor eating area who I vibed with more than the actual workers, should tell you all you need to know about there moral compass and lack of attention to customers service. Me using the restroom would have not impended any of the workers duties to opening the store and I would have simply waited in the outdoor area as I am currently in to write this after finishing my business but it’s clear even if you have placed an order online, have a Porsche key and new iPhone to leave a critical comment about how unjustly people can so easily read a book by its cover and be so quick to treat you differently accordingly to their first perceived perception on you. Do better like your local Wendy’s. Booo not even gonna wait on my order I will be cancelling it and emailing corporate again disgusting display of in inequality and lack of integrity and just clear transparent communication. Also if safety was less concern could have simply kindly recommended a neighboring area like the Walmart down the street that too will open at 6am. You don’t know what people are going through or how lucky you are to even see them walking around as they may have survived a recent self inflicted attempt whatever the case a simple act of kindness could very well save a life. Thanks, God bless Updated gave em another shot at 6 overall very heartwarming staff thanks for the hospitality
  • HA
    Hamed Alsaidi
    Jun 9, 2026
    5.0
    I’ve never had better service at a McDonald’s before. Mike was freaking nice, he convinced me to buy what he recommended in professional way he greeted me with a smile and he answered all of my questions, he was patient with my convinced . So gentleman !! Thank you!
  • TF
    Therese Finley
    Apr 24, 2026
    5.0
    This McDonald's is the best in the area. I go maybe 2x's a week for breakfast and I have never sat longer than a few mins for my order. My order is always correct and the people are very nice.

Frequently Asked Questions About McDonald's

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday from 4:30 AM to 11:00 PM, Friday from 4:30 AM to midnight, Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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