Portillo's Cicero

Reviews

• VV

  Violeta

  May 13, 2026
  3.0
  I love coming here but every other order they forget something or don't put it in correctly. They always correct it but I have to come back. It's a ten minute drive. Not bad but annoying.
• JJ

  J.

  May 1, 2026
  5.0
  Fun place, food great. Quick great place for a date. Art decor was top notch.
• MD

  marlene diaz

  Apr 24, 2026
  5.0
  I got the bacon burger and salad it was amazing ! The manager Natalee was amazing and great customer service. Definitely recommend this location
• TH

  Tiana Hankins

  Apr 16, 2026
  2.0
  Last night I went through the drive thru and ordered an Italian beef dipped with hot peppers, a large Coke and a large fry. The young man asked if I wanted cheese I said no. I get my order and I pull off. Normally I would check my order but it was late and I just wanna get home. I get home, I opened the bag and I have a cup of cheese that I didn't ask for and a sandwich that was lightly dipped and no hot peppers. 😳
• TB

  Toni Brown

  Apr 15, 2026
  1.0
  I eat here often and tonight decided to order me something to be delivered. I have ordered several delivery numerous times with no problems. Tonight however I get notification the driver picked up order and heading my way. Estimate arrival is 8 minutes. 6:25 pm so im outside in front of my apartment waiting. I get a notification it has been delivered. But I didn't receive anything. I wait awhile then I call . Spoke to a manager who says a driver just picked your order and its headed to you.i say you sure because on my notication its showing delivered. He say no he should be there in a few minutes. I say ok and hang up. After awhile I call back and say I don't wants going on but is it possible I can get a redelivery because at this point I just want my food. I talk with 2 different managers one comes back on the phone and says we put a redelivery they will pick up at 7:05 and should be delivered by 7:20. I sat ok. I get notification that delivery assigned driver then it says trying find a driver. Got driver assigned says estimate delivery 7:44. 6 minutes later its says sorry driver cant complete the delivery please call location. I call and spoke with same managers I spoke with prior. They processed a refund because I asked for a refund. But all they can say is I apologize. I work in retail so I know stuff happens but we also are in the business of customer service. I am one person but im a customer. My money matters like everyone else. 2 hours of waiting for food and still nothing but I guess I can say at least they apologized.

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