Wingstop

Reviews

• AS

  Antoinette Severino

  Sep 29, 2026
  4.0
  UPDATE: I wanted to update my original review because I believe businesses should also be recognized when they make an effort to correct a bad experience. Andy, a supervisor/manager, personally reached out to me today regarding what happened. He was apologetic, listened to my concerns, and is processing the refund for the food I never received. He also assured me that the situation with the employee was being addressed internally. My initial experience was definitely frustrating and disappointing, which is why I originally left a one-star review. However, I really appreciate that Andy took the time to contact me personally and make things right rather than simply ignoring the complaint. Mistakes and bad interactions happen, but how management responds makes all the difference. I’m grateful he reached out, apologized, and resolved the issue. ORIGINAL REVIEW: First and last time ordering from Wingstop. I spent $66.59 on a delivery order that included 20 boneless wings, 20 classic wings, and fries. When the order arrived, the entire 20-piece classic wing order was missing. I called the Archer location at 7:25 PM. The first gentleman I spoke with was polite, but the woman who then got on the phone was incredibly dismissive. I was told they would not refund me for the food I never received because it was a delivery order. My options were apparently to drive to the restaurant myself to pick up the missing food or accept a credit and pay another delivery fee later. I ordered delivery for a reason. I should not have to drive to the restaurant or spend more money because the restaurant forgot a major part of my order. What really pushed this over the edge was that she refused to give me her name, refused to give me her manager’s name, and would not even tell me when a manager would be available. Mistakes happen, but the way you treat a customer afterward matters. There was no apology, no accountability, and no reasonable effort to fix the problem. My sons were excited to try Wingstop, and this completely ruined our first experience. I can’t even get a refund for the food I paid for and never received. Extremely disappointing customer service!
• SS

  Spider

  Sep 29, 2026
  2.0
  Ordered for pickup. Had issues with my order. Was given bone in when I had asked for boneless. The cashier said no that my receipt said bone in. I asked to speak to the manager only to be told if I didn't like I could go somewhere else.
• MS

  Michelle Slysz

  Sep 16, 2026
  5.0
  Great food!!
• JL

  Joel Lopez

  Sep 1, 2026
  1.0
  I just called today and asked if they had the 70 cent boneless wings. They said no even when the app says they are. And they told me cash isn’t accepted in store. Worst customer service and will not be coming back.
• JN

  Jaime Nieto

  Aug 28, 2026
  1.0
  8-28-26 With The damn surprised That They only accept plastic!

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