Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Chicago Subway® Restaurant at 60 E Jackson Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Subject: Formal Complaint – Rude Employee Behavior & Poor Food Service at Subway
Details:
I placed an online order for two footlong sandwiches and was present at the store while it was being prepared on 04/28/2026 at 5:15, at the Subway location 60 E Jackson blvd,60604.
While preparing my order, the employee added extremely minimal toppings (e.g., only 4–5 olives on a footlong). When I politely requested more olives, the employee responded rudely, saying “go back to your table and mind your business”and refused to adjust the order.
When I asked to speak with a manager, I was told the manager was unavailable and the employee refused to provide contact details, stating he would only do so when he felt like it. Later, he directly refused and used inappropriate language, telling me to “do whatever you want.”
I also noticed that:
• My order instructions (cut in half and wrap separately) were ignored
• The sandwich was poorly handled and rewrapped carelessly
• The overall food quality was unacceptable
I have video evidence showing the employee’s behavior, including how his attitude changed when recording began, as well as photos of the food quality. Even in the video i asked him why did he now talk gently because i was recording the video and he said yes.
Expected Resolution:
• A refund for the order
• Proper action taken regarding the employee’s behavior
• Assurance that such conduct will not happen again
FC
Francesco Cappai
Mar 23, 2026
5.0
Super clean and super fast service. I was very positively impressed
AA
Andres Ariza
Aug 14, 2019
5.0
Comidad saludable
AR
Ana Rybandt
May 12, 2019
1.0
Really bad service. The employee doesn’t know how to build a meatball sandwich and doesn’t even understand a typical subway sentence. Besides, they didn’t even give me a cup for water for free. Never ever coming back!
The Subway restaurant is located at 60 E Jackson Blvd, Chicago, IL 60604.
What are the operating hours of this Subway restaurant?
This Subway is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.
Does Subway offer delivery and pickup options?
Yes, Subway offers in-store pickup, curbside pickup, and delivery services for customer convenience.
What types of meals are served at Subway?
Subway serves breakfast, lunch, and dinner.
Can I dine in at this Subway location?
Yes, this Subway restaurant serves dine-in customers.
Does this Subway location provide catering services?
This Subway restaurant does not currently offer catering services.
Where can I find the menu and order online for this Subway?
You can view the menu and order online at https://subway.com.
Is there a nearby university close to this Subway restaurant?
Yes, DePaul University is nearby, which is convenient for students and staff to visit Subway for meals.
What other dining options are near Subway at 60 E Jackson Blvd?
Nearby dining options include Umi Sushi by weight, Abou Andre Mediterranean Bistro, and I Dream of Falafel, offering a variety of cuisines for visitors.
Are there amenities available near Subway for visitors' convenience?
Yes, nearby amenities include Radical Storage for luggage storage and InterPark for parking, making visits to Subway more convenient.
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