I rarely leave reviews, but this experience was frustrating enough that I feel obligated to warn others.
I placed a mobile order around 4:10 PM, and the app clearly stated it would be ready by 4:40 PM. I specifically chose to order ahead because I was on a tight schedule and didn’t have time to stand around waiting in the store. Normally, I would’ve just gone in and ordered in person, but I trusted that the app would save me time.
I was coming from across town and dealing with traffic, so I arrived around 5:10 PM — already 30 minutes past the promised pickup time. To my surprise, my order hadn’t even been started. Not delayed. Not almost done. Not even started.
When I asked about it, the employee casually said they “can’t always make orders on time if it’s busy.” That might’ve been understandable if the place was actually busy — but it wasn’t. The store was completely empty. No line, no rush, nothing. It honestly came off as pure laziness rather than any legitimate issue.
To make matters worse, this isn’t even the first time this has happened at this location. It had been long enough that I forgot about the previous bad experience, but clearly nothing has changed.
After I asked about my order, the employee finally grabbed the receipt and started making it — but by that point I was already late and didn’t have time to wait. On top of that, he was messing up the order right in front of me. I had ordered two separate items, and both were made incorrectly — wrong bread, wrong size, and incorrect toppings. It felt like there was zero attention to detail or care.
At that point, I gave up and just asked for a refund so I could deal with it later. The whole situation completely defeated the purpose of ordering ahead.
Later on, after my appointment, I ordered from a different Subway location — and the difference was night and day. My order was ready on time and still hot when I arrived, exactly how it should be.
I would strongly recommend avoiding this location if you value your time or expect even basic customer service. The employee I dealt with was rude, dismissive, and clearly didn’t care about doing the job properly. I won’t be coming back here again. If I could I'd give this location 0 stars.