In 2020, during the early days of the pandemic, we started baking to occupy ourselves at home. A friend gifted us a sourdough starter and we were amazed when the first sourdough bread we baked was a success. With downtime came curiosity about making our own starter. From that moment on, we were baking anything and everything with sourdough . . . quickly realizing that the bagels we made were pretty special. As time went on and our friends were coming by (socially distanced) to sample our goods, we came to understand that not only had we created delicious, comforting breads, bagels, sweets and more, but a real sense of purpose for our family during this unprecedented time.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.