Something about this portillo’s changed and it’s not a good look i always come to this one for my meals and my entire meal looked sad stale meat grey cheese looked like but i did get a nice cold fresh pop so credits for that but i have never been so disappointed at this restaurant specifically
This was my first Portillo’s, and it felt like the perfect introduction to a Chicago institution. The restaurant was busy, but everything moved quickly, and after my first Chicago-style hot dog I immediately understood why Portillo’s has such a devoted following.
One of the things that stood out to me most was that the restaurant had its own personality. It didn’t feel like a generic chain. The decorations, theme, and atmosphere made it enjoyable to look around while waiting for my food. I was also surprised to learn that the famous chocolate cakes are baked fresh every day.
After my first visit, I understood why Portillo’s is often recommended to visitors. It was a great introduction to one of Chicago’s most recognizable restaurants.
Not bad, but the infamous beef foot long was a little disappointing. The gravy for the sandwich was not tasty at all. The fries, though they looked plain, were great for some reason. The vibe was pretty cool and the staff was relatively good. Given the opportunity I'd try them again just to see if it was just bad timing for me.
MB
Matheus De Bortoli
Jul 3, 2026
We came here to lunch, and it honestly I don’t get much of the hype, it might be because its cheap to eat but it’s not that flavorful, i feel like its just some random stuff put together. I got the Italian sandwich, it was good, but not amazing, pretty fat and not much flavor to it, the place looks pretty nice and it’s worth the visit since it’s a classic in Chicago. Actually picking up your food is terrible, they yell a password and you can barely understand, i’d rather just have names being called or like, a screen with the numbers!
SC
Sonny Collins
Jul 3, 2026
Portillo's is easily one of the best fast food restaurants in the city and truly sets the gold standard for quality and consistency. The food is always delicious, served fresh, and never disappoints, making it a place I happily return to time and time again.
This location was especially impressive. The service was excellent, the restaurant was spotless, and the dining room was filled with charming decorations that create a nostalgic atmosphere. The jazz music adds the perfect touch, making the experience feel warm and relaxing. The employees were kind, cheerful, and genuinely welcoming, which made the visit even more enjoyable. Between the outstanding food, friendly service, and unique ambiance, this Portillo's delivers a fast food experience that's hard to beat.