Pizza Hut

Reviews

• GG

  Gladys

  Aug 22, 2026
  1.0
  Totally hate this place. They stole my money when I tried to place an online order for delivery. First they notified me it was on its way, then cancelled it, then notified me again that it was on its way, then cancelled it again. At the end of the day, I never got my order and they stole my money. Spent 2 months reaching out to get a refund on an order I never received. No one ever reached back out to me.
• GI

  Gabriel I

  Aug 16, 2026
  5.0
  Just want to share my experience from tonight 08/15. I placed an online order around 11:35pm for pick up at 11:50. As I pulled up I witnessed a Pizza Hut worker helping a customer with their food to their car and wishing him a good night. I went into the store and not too long after the worker walked in and greeted me asking what he could help me with. I explained I had placed an online order but I had arrived early to wait for it. He immediately went in the back to check on it and came back saying it was going to be another 6 minutes. We engaged in a conversation and I come to find out he’s the manager. His name is Prentis and I just want to say he had amazing customer service even though it was almost midnight and I’m sure he had already had a long day. He was polite and engaging the entire time I was there. I will definitely be back to this location.
• NJ

  nakylah jones

  Aug 15, 2026
  5.0
  Rodney has the greatest customer service at this location, and I’ve been coming here for years! He has positive energy and keeps you coming back!
• CF

  Charlie F

  Aug 10, 2026
  2.0
  Check your order before leaving, they give me the incorrect order. Employee was in the parking lot chitchatting instead of working and being productive, once I entered store the employee walked back in to take my order.
• SG

  silvia Graciano

  Jul 29, 2026
  1.0
  Preston is the manger? I am extremely disappointed with the service from this Pizza Hut location. On July 12, I placed a delivery order through the Pizza Hut app totaling over $50. Pizza Hut assigned the delivery to DoorDash. I live only about four blocks away from the store, so I expected my order to arrive quickly. Instead, after waiting over two hours, I checked the DoorDash tracking and saw the driver was actually getting farther away from the restaurant instead of picking up my order. I called the store, and the employee I spoke with was kind, apologetic, and helpful. He contacted DoorDash, although it took another hour to assign a new driver. By the time my food arrived, it was cold. As an apology, he gave me a credit of less than $30 to use within 30 days. The problem started when I tried to use that credit. There was no code attached to my account, so I called the store. A manager eventually found the credit and offered to place the order over the phone, but I wasn’t ready to order at that moment. When I called back on July 29, the experience was completely different. The employee who identified himself as Preston claimed to be the manager but seemed unfamiliar with the ordering system. He repeatedly had to ask another employee how to do basic things, like applying credits and changing items in a Family Box meal. We spent over 10 minutes repeating a very simple order while he struggled to figure out the system. After all that time, he told me there was no credit on my account and expected me to pay full price. He was dismissive, unprofessional, and showed no interest in resolving the issue. Instead of helping, he wasted my time and made an already frustrating situation even worse. The only positive part of this experience was the employee who originally helped me on July 12. Unfortunately, every interaction after that was frustrating and poorly handled. I understand that DoorDash caused the initial delivery issue, but Pizza Hut is responsible for honoring the credit they issued and training employees to properly assist customers. After this experience, I will not be ordering from this location again.