Labriola Ristorante - Chicago

Reviews

• LB

  Lisa Bruce

  Sep 30, 2026
  5.0
  Super, super loud inside! We opted for the pleasant pedestrian-alley dining as it was a perfect weather evening. The food is quite good and steady; not inventive or unique, but why should it be? I think this is pretty commercial but it was very tasty, the server was super nice--truly caring and accommodating--and it was fun! One thing--we ended up eating dinner in this same area every night. I wish we had tried the Fulton Market location in order to check out a different area.
• TT

  Tim

  Sep 30, 2026
  1.0
  Tl;dr: They ruined my birthday dinner (ignored us, dropped pizza, only reheated it, did not take responsibility, gave us less pasta than we had ordered and paid for), and management did not even reply when I emailed them about it. We had ordered pizza and pasta via Uber Eats for takeout. When we arrived at the indicated time, the pickup counter wasn't manned. Several staff members walked by and saw us, yet nobody reacted. There were even two employees standing within ten feet of us, but they kept chatting and laughing for minutes without acknowledging us or coming to help. After five minutes of being ignored, we walked to the host counter (which was manned with four or five people) and asked about our order. A member of staff then walked to the pick-up area with us. While getting our pizza out of the shelf, she dropped it. After having a look inside the box she told us to wait for another ten minutes while they would redo it. After ten to twelve minutes, we came back and picked up our food. Even though it was handed to us by the same staff member who had dropped it, there wasn't any acknowledgment of what had happened. The least she could have done was to ask whether we wanted to have a salad, a dessert or a drink to make up for the inconvenience, but nothing like that happened. Later, when we sat down to eat, we found that the pizza appeared to be the same that had been dropped (the slices and a part of the mushrooms had shifted in the box, in addition to that a paper attached to the box time-stamped after our first pick-up attempt said "Refire"). It tasted dry, stale and reheated, not redone. As if this hadn't been enough already, on the toasted ravioli dish the extra ravioli which we had ordered and paid for were missing, leaving us hungry and unsatisfied. To be clear, mistakes can happen, but the question is how you deal with them. Finding ourselves completely ignored by staff and having to chase someone down to hand out or order, having a part of the order dropped and then reheated instead of redone, not being compensated for the inconvenience and additional time, having to eat a subpar pizza, and finally finding out that we did not even get the correct quantity of items we had paid for made this a miserable experience - even more so as it was my birthday dinner. In the past, we have been good customers of Labriola, with frequent orders. We even brought visitors from out of town and a whole group from overseas to their place as we liked their food so much. Therefore, I wanted to give them a fair chance to make things right and keep us as repeat customers. I reached out to them via chicago@labriolacafe.com and described exactly what had happened, with time stamps and order details. It's been one week now and they did not even reply. I guess that was it for us and Labriola. In the future, we will take our business to a restaurant which delivers both on food and service - and, in the exceptional event that it fails their customers, does not just ignore them.
• SB

  Stefanie Boyd

  Sep 30, 2026
  2.0
  Ordered the pasta with peas, prosciutto, and cream sauce. My peas were undercooked and the prosciutto was in cubes, not shaved and crisped. Cream sauce was lack-luster. Ordered their famous chocolate cake. It was served to us frozen. We couldn't even cut through it with our forks. Thankfully they removed it from the check. Also ordered the Chicken Parm with asparagus as the side instead of pasta. The asparagus was also undercooked. Service was great tho. From the moment we checked in for our reservation until the moment we left. Very pleasant staff.
• SB

  Steven W. Banks

  Sep 24, 2026
  5.0
  We had a fabulous dining experience at Labriola Restaurant!! From start to finish!! My first time having an authentic Chi-Town Deep Dish Pizza!!!! 🍕Superb!!!!” 🎊 The atmosphere was excellent as we celebrated our anniversary🥂.. Antonio & Monae spoiled us royally!! Their attention to detail was second to none!!! They both are phenomenal photographers too 📸…They blessed us with a scope of the best homemade ice cream in the world, plus with a shot…. Thanks for making our 1st stop in Chi-Town an experience that will last us a lifetime!!! Love & Blessings for your care & kindness!! 🙏🏾❤️💯
• ND

  Neil's Dealz

  Sep 15, 2026
  2.0
  Ive passed by this place several times on different visits to Chicago. So this time I actually decided to order online since they are an extremely busy restaurant. Upon arrival I go to the pickup area. Wait alittle more than 5 minutes, then notice a sign saying the pickup are is not manned to go to the host desk. The host was assisting another guest. When I get to the front i inform him I had a pick up order. A gentleman behind him (well dressed) whom I assume may be manager chimes in and says to go to the pickup counter. I tell him I just came from there and was not helped. He says we'll maybe they didnt see you!" I then tell him we'll I was standing there over 5 min and You have a sign there that says to come to the host desk. In a rude tone he says follow me. After I received my pizza i asked for some napkins. He looks under the counter and says we are out. Just grab some off the donut shops table. How lazy can you be? The entire restaurant is out of napkins? When I get back to my hotel I find not only is my pizza under cooked but I paid to have ricotta cheese added, which is was not. The pizza itself wasn't bad tasting, but to have my order wrong as well as the HORRIBLE service I will not be back. I highly recommend DO NOT order online!

Frequently Asked Questions About Labriola Ristorante - Chicago