Jewel-Osco

Reviews

• SK

  Secondary KayNF

  1 day ago
  1.0
  Regarding an interaction I experienced at the front entrance of your grocery store involving a security guard identified as Clifton. I arrived at the store as a passenger and was being dropped off at the entrance while the driver planned to park the vehicle after confirming I entered the store safely. This was not intended to leave a vehicle unattended long-term; the expectation was simply that the vehicle would be moved once I was inside. Upon approaching the entrance, I was stopped and told that the vehicle needed to be moved before I could enter the store. I explained that someone else was responsible for the vehicle and that the vehicle would be moved shortly after I entered. For the next few minutes, I attempted to communicate this rather than immediately changing the plan, because from my perspective the vehicle was not being abandoned and the issue already had a solution in place. Instead of de-escalating the interaction or allowing the situation to resolve through normal store policy, the conversation became increasingly confrontational. Eventually, despite communicating that the vehicle would move and later complying with the instruction to move it, I was then told that I was not allowed to enter the store and that I was trespassing. That outcome did not make sense to me. If the concern was truly vehicle placement or store policy, there are established ways to address that concern. Vehicles can be warned, monitored, ticketed, or towed if necessary. Those consequences would have been my responsibility to deal with. What I do not understand is why the situation escalated into refusing me entry altogether after the concern had already been communicated and addressed. What concerns me most is the way the interaction was handled. I felt publicly embarrassed, spoken to in a way that felt unnecessarily authoritative, and put into what felt less like policy enforcement and more like a power struggle. My understanding is that security staff should be trained to maintain order while reducing conflict—not escalating a situation that could have been resolved calmly. I am requesting that management review any available entrance footage, confirm the actual policy regarding customer drop-offs and temporary vehicle staging at the entrance, and review whether this interaction aligned with expected customer service and de-escalation standards. I believe customers should be treated respectfully, given clear explanations of policy, and not denied entry after attempting to cooperate and communicate.
• KB

  K' beauty banks

  1 day ago
  4.0
  Aaliyah was So Great In The Bakery. I placed an order on line for my mother, too get there & it wasn’t ready, or wasn’t even placed. Aaliyah had got the order done for me in less than 10min. I’m so thankful for that.
• KW

  Kristopher Williams

  5 days ago
  5.0
  Stopped by here after some time and it looks like there’s a new sheriff in town!! lol the store looks spic and span! Bathrooms clean!!! Friendly personalities all around. Maryam and I think her name was Tiffany and the other guy on chicken this morning were very nice.. This was refreshing for 75th and stony island and I feel like this was the best grilled chicken out of every Jewel in Illinois. Good work team we see yall!
• TJ

  Tristen Jordan

  May 4, 2026
  1.0
  I have to say I’m very disappointed chicken Monday has always been something me and my family loved. But it’s a struggle every week I was told when I walked in today it would be a fifteen minute wait on grilled chicken and fried chicken. The oven timer went off after waiting twenty minute was told it would be an extra twenty minute wait. One that’s poor customer service, two it will keep happening due to lack of management. The wait wasn’t the issue it was the communication with a line almost out the door. This isn’t the only Jewels 95 and Stoney, 61 and Cottage Grove I shouldn’t have to travel outside my community to get good service.
• MM

  Mylie L (Mylie)

  Apr 14, 2026
  5.0
  Great customer service throughout the store. Deli, produce, & meat department are very respectful. Cashiers are helpful & enjoy respectful customers.

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