Giordano's

Reviews

• MB

  Mauricio Bustillo

  1 day ago
  1.0
  A terrible experience. I went on vacation to this place with my wife, and after waiting 50 minutes for our pizza, the waiter told us he had made a mistake and put in the wrong order. Our only options were to accept what we hadn't ordered or wait the same amount of time all over again. We ended up having to pay for two sodas we hadn't even touched while waiting for the pizza. I am disappointed with this place. We left hungry and angry.
• MT

  Mohamed Thabet

  2 days ago
  1.0
  My experience at this branch was an absolute nightmare and a complete disrespect for our time. Here is what happened: We placed our order and were told the starters would take 10 minutes, and the deep-dish pizza would take 45 minutes. After waiting a full hour, even the starters hadn't arrived, so we had to cancel them. When we asked for the main pizza, we were given the most ridiculous excuse: they served our pizza to another table by mistake, and we would have to wait another full hour for a new one! Waiting over an hour only to find out our food was handed away, and then being asked to wait another hour, is unacceptable. Zero organization, horrific management, and total indifference to customers. Hands down the worst Giordano's branch in existence. Avoid this location at all costs unless you want to waste two hours of your life for nothing.
• TL

  Tyler Lunato

  2 days ago
  2.0
  I’ll start by admitting that part of this was our fault since we were on a schedule, but we asked our server if personal sized deep dish pizzas would be quicker than traditional and he had told us it would be 30ish minutes, so we decided to stay and get food. Well an hour passes and we don’t get it so we asked for it to go and found it super difficult to flag down our server most of the time. He said it was up and he’d get it for us and we could take it to go, and we made sure we paid first… and he disappeared for another 10 minutes. We had to run to Union Station as a result and paid for food we never got because we got to a point where we couldn’t wait anymore. Again, I know deep dish takes time and maybe we shouldn’t have tried at all, but we were going to order regular menu items until we were told personal size would be quicker. So the food I do know is great but I can’t give 5 stars as a result of this experience. We would have avoided deep dish altogether if we had known and now we’re leaving without food we paid for.
• RM

  Radhika Muralidharan

  Jul 19, 2026
  1.0
  Watch out. DO NOT GO HERE. Ridiculous way of billing and an extremely rude manager. You order something from the menu and add one topping, they have an absurd way of billing. For a 12” Margherita Tavern style pizza, with one additional topping, they made me pay for the Original price of the Margherita Tavern style pizza (the menu price), and charged for Basil, tomatoes as toppings (which should not art of the Margherita pizza) in addition to the topping I requested. The same happened with a deep dish veggie pizza with one additional topping. We were charged for the veggie pizza (menu price) and for each vegetable as an additional charge. Have been ordering pizzas for over 30 years and never seen anything so absurd. Absolutely ridiculous and fraudulent!!! And to top it, the manager was so rude!!!
• AM

  Abdullah Al Mamun

  Jun 30, 2026
  1.0
  Extremely Disappointing Experience I placed my order at 8:54 PM and informed the staff before ordering that we were in a hurry because we had a long journey ahead. They confidently assured us that the food would be ready within 1 hour within 10:00 PM After placing the order, we followed up several times, but every time we were given the same response: *"It's not ready yet."* There was no honest update, no explanation, and no indication that there was any issue with our order. When 10:00 PM passed and we asked again, they simply told us to wait a little longer. Finally, at around 10:30 PM after repeatedly asking why it was taking so long, they admitted that they had completely forgotten to place our order. Imagine waiting for 1 hour and 30 minutes only to find out that your order was never even sent to the kitchen. This level of carelessness is completely unacceptable. To make matters worse, we had already paid for the order at 8:54 PM and I have attached the payment screenshot as proof. This wasn't a case of an unpaid or unconfirmed order—the restaurant had our payment but still failed to process it. The most disappointing part was the manager's attitude. Instead of taking responsibility, apologizing sincerely, or trying to resolve the situation, the manager casually told us that we could simply cancel the order and take a refund. That was apparently their solution after making customers waste 90 minutes because of their own mistake. There was absolutely no sense of accountability, no empathy, and no attempt to make up for such poor service. By that time, it was already late at night. We had no realistic option to go somewhere else because everything was closing and we still had a long journey ahead. We were left with no choice but to wait another 30 minutes. In the end, our food was ready almost 2 hours after we had placed and paid for the order. What made the experience even worse was that after telling us to either wait or cancel, the manager disappeared. He never came back to apologize, check on us, or even acknowledge the inconvenience we had been forced to endure. That speaks volumes about how little they value their customers. Mistakes can happen in any business. Forgetting an order is a serious mistake, but what truly defines a business is how they handle that mistake. Unfortunately, this restaurant failed on every level. There was poor communication, zero professionalism, no accountability, and terrible customer service from management. Customers spend their hard-earned money expecting at least basic respect and professional service. Making someone wait for 2 hours because of your own negligence and then acting as if offering a refund is enough is simply unacceptable. This was one of the worst restaurant experiences I've had, and based on how this situation was handled, I would not recommend this place to anyone unless they improve both their service and their attitude toward customers.