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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(341 reviews)

Business Details

(773) 436-5252
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5001 South Western Boulevard, Chicago, IL
60609, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 5001 South Western Boulevard in Chicago, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.6
341 reviews
5 stars
157
4 stars
54
3 stars
44
2 stars
15
1 star
71
  • SA
    Stephany Anaya
    Oct 5, 2026
    1.0
    They didn’t prepare my bagel properly and they burn the bread.
  • JH
    Javier Hernandez
    Aug 27, 2026
    1.0
    Ordered shakin espresso. I ordered at many different Dunkin and never had a problem. I come here and order same drink. The drink clearly don't have the two espresso shots and the drink is white (horchata) of how much oat milk is in it. When I have ordered this in the past through the app and they didn't have the espresso machine working they will let me know once I got there. This shows here that they probably didn't have the espresso machine working but just ended up giving me a iced coffee. I'm looking at reviews now and clearly everyone else has an issue with this location.
  • ER
    Emily Ríos
    Jul 26, 2026
    1.0
    I love coming to this dunkin they are usually quick. Yesterday I went thru the drive thru and no one took my order. The worker was on FaceTime!!!
  • GG
    Gera Gonzales
    May 17, 2026
    5.0
    Todo muy rico el especial del sándwich con papas y café es sabroso y no está caro
  • MH
    Miguel Herrera
    May 17, 2026
    1.0
    My email to cooperate, somewhat like a review: I wanted touch reach out to cooperate in regards to a very unfortunate incident that took place at my local Dunkin’ Donuts’. The location is. 5001 S Western Boulevard, Chicago, IL 60609 it was 12:23 PM when the polite employee took my order correctly and provide amazing customer service. As i am driving forward to the window to pay & get my food & drink. I ordered a Medium PineApple Refresher with lemonade & a Medium ButterPecan Iced Latte with a Sweet Black Pepper Bacon Sandwich & order of hash brown. Pineapple refresher was done correctly, but my other two items were horrible. I asked politely if they can re-make my iced latte they said they would, the presentation was horrible, it looked like a Horchata, even the employee said wait i don’t think that’s an iced latte… we both looked at each-other and she remade it. Now when she brought it back it looked like an actual iced latte & i took a taste, horrible, ice was very melted & the drink was overflowing. Now the manager there who goes by the name Sandra was just walking around watching what they were doing & i asked her if she can make my drink and she hesitated and said “we already made it again” “what is wrong with it” she simply said your getting a refund and returned my money back. At no point did i get to say or even ask for a refund, i just wanted my drink done correctly. I was like sure that’s fine. I didn’t argue or get feisty. I’m not sure if she was having a having a bad day or she is just miserable. She proceeded to say “at all dunkin locations we re-use the cups when the drink is done wrong” i was like that’s fine, just make my drink correctly please. This is not the first time she has been rude, i could not imagine the misery she puts her staff through. Now wait there’s more to this. I drove off with my sandwich and was like hmm let me check it out and make sure it’s the SWEET BLACK PEPPER BACON SANDWICH… and to my surprise it was regular bacon with white cheddar cheese on a croissant, so now i had to drive back and show her and she gave me a refund, as i was trying to explain she walked away and didn’t say a word. I couldn’t believe how unprofessional and inconsiderate she was, over a simple little mistake she rather turn around, give a refund & walk away. This location is my everyday go to! The staff there is very professional and nice, i love that for them! I wouldn’t want this to be swept under a rug & everyone go on about their day. I don’t think this is the face that cooperate would want for Dunkin. I had to travel to a different location to get my drink because i don’t have plans on returning there soon. I worked for Dunkin so i know how stuff should be made.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 5001 South Western Boulevard in Chicago, IL?

Dunkin' is open 24 hours a day, every day of the week.

What food and drinks does Dunkin' offer at this location?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages including seasonal specials like the Cookie Butter Cloud Latte and Peppermint Mocha.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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