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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(191 reviews)

Business Details

31 E Adams St, Chicago, IL
60603, United States
(872) 873-2925
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
31 E Adams St, Chicago, IL
60603, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 31 E Adams St in Chicago, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.3
191 reviews
5 stars
69
4 stars
35
3 stars
23
2 stars
14
1 star
50
  • EE
    eerin
    Aug 1, 2026
    1.0
    Very questionable people working here. I've worked in customer service for a few years and currently still do. So I understand how difficult it can be at times and I would never want to contribute to that stress. However, I ordered a milkshake on the kiosk in the store and waited for about 20 minutes before I got up to ask about it. I didn't ask sooner because it seemed to get a bit busy and I figured they were struggling since there were only two of them on the floor. Another employee walked onto the floor about 10 minutes into them struggling so I assumed I would get my drink soon since there were now 3 people on the floor. But after a while I noticed the orders were slowing down and the employees were beginning to chat and move slower. At this point I was tired of waiting so I went to the register to find out why the drink was taking so long and I did so respectfully. I ended up asking for a refund since I didn't really want the drink anymore and I didn't feel like waiting any longer. When I asked for a refund the guy at the register offered to make it, but still without explanation of why I had been waiting so long-- but I digress. I agreed to him just making the drink because when I was asking for the refund he just kept repeating "I'll just make it for you". Like?? Okay fine. About 2 minutes later an employee called me over just to tell me they were out of the flavor. I had been waiting for so long and they only had about 7-8 of the 13 ice cream flavors they sell-- so I asked for a refund again. Yet everyone looked dumbfounded instead of telling me I couldn't get a refund because I ordered at the kiosk? I genuinely have no idea if that's the reason but they actually stared at me like a group of fish saying nothing when I asked for the refund. So I quite literally had to assume that for whatever reason it wasn't possible. Which I get, some things are out of their control. I ended up just letting it go and walking out without a refund or a drink. My biggest issue isn't even them running out of the ice cream flavors, it's the fact that no one told me for 20 minutes until I approached them, then provided no explanation. Again, I've worked in customer service so I know when a ticket for an order prints out, it's shown whether the order was placed by mobile or in the cafe. So if you pulled my ticket, saw it was a cafe order, then you knew I was in the store. So why didn't you tell me by simply calling out my order number instead of not saying anything at all? Like I really didn't want to be rude or a Karen but it was definitely frustrating above all. Especially because none of them have problem solving skills. It was like it was their first day on Earth. They genuinely looked so confused on how to breathe. The other reviews definitely tell the truth in that as well. I'm 100% sure they don't care if I come back or not but if I can save someone the trouble by taking the time to write this extremely long review-- I will.
  • EG
    Emma Guerra
    Jul 31, 2026
    2.0
    The service was really slow and they are very understaffed. I waited twenty minutes for a milkshake and the team member fulfilled other orders before mine even though I ordered before.
  • CC
    Chris Ciccarello
    Jul 14, 2026
    1.0
    15 min wait for a coffee is stupid. They were clearly overwhelmed.
  • BW
    Bloom Winx208
    Jul 4, 2026
    1.0
    The service is really slow. Having to wait nearly 15-20 mins for a latte is unacceptable.
  • AA
    Ahmed Abuelhawa
    May 12, 2026
    2.0
    Whoever that lady is leaving a lady worker by herself take orders and make them, while chatting instead of serving 5 people waiting in line, I don’t care if you’re the owner/manager you opened to work not to talk, why would I wait 12 minutes for a cup of coffee cream and sugar, still got it bitter no sugar added. Coffee tastes old not fresh whatsoever.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 31 E Adams St, Chicago, IL?

Dunkin' is open 24 hours a day, 7 days a week at 31 E Adams St, Chicago, IL.

What types of food and drinks does Dunkin' specialize in?

Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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