FA
Flowers Asante
Sep 19, 2026
If I could give this place ZERO stars, I would.
I usually never write reviews, but bro, this happened a few weeks ago and it still pisses me off. Tell me why I ordered an iced chai latte, and when I got it, I noticed there was a ridiculous amount of ice in it. So I asked, “Hey, could you remake it with light ice?” They told me they couldn’t because I was supposed to ask for light ice beforehand.
I was like, okay, I didn’t know you guys were going to put THAT much ice in it. Then they tell me it’s an extra $0.50 for light ice. I literally said, “That’s fine, I’ll pay for it.” So why are we still arguing???
The girl was incredibly rude and kept going back and forth with me, saying, “We can’t waste product.” GIRL. I AM THE ONE WHO BOUGHT THE PRODUCT. I paid with my own money. What do you mean you “can’t waste product”??? I’m literally willing to pay for the light ice. I’m not asking you to give me another free drink.
After going back and forth, she finally took the drink from me, but instead of actually remaking it, she literally just took some of the ice out. And because of that, the cold foam was basically gone and the drink was just a mess.
The whole interaction was completely unnecessary. If I’m paying for something and I politely ask for it to be remade, especially when I’m willing to PAY the extra charge, why am I being treated like I’m asking for something unreasonable?
I’m honestly more pissed that I didn’t ask for a refund because I absolutely should have. Worst Dunkin’ experience I’ve ever had. Never again.