So, I never expected to have such an odd and terrible experience today. But OHHHH boy. It should be noted, I have not left a review anywhere in YEARS. I never do this stuff. But this was so incredibly bad that I just had to write one. I don’t know Dunkin’s hiring process, but oh boy maybe they should look at it.
So here’s the story. I go in. It’s September 28th, about 2pmish. I go in, and I’m like “hey there! Can I please get a carmel frap?” And this guy slowly looks up at me; I swear he had to be high, because it is the only way you could possibly go about understanding this behavior, and he says “a wrap?” So I simply correct him, easy mistake after all. “Oh no, I meant a frap!” And after a moment of staring at me, slowly blinking he goes “what kind of wrap?” And i reply “No, sorry, like a carmel frappachino?” And this man gives me the me like I have said aliens were coming out of the sky asking for him specifically. I have never seen someone look so horribly and utterly confused. After a moment of staring, he slowlyyyyy looks at the board and goes, “we don’t have those.”
So I let the person behind me order so I have a second to think. I come up with the iced pumpkin drink. Whatever, I’ll try something new. Maybe they seriously don’t have it. It’s my turn to order. I go up. I tell the man my order, simply to get the same reply..
”what?”
“The iced pumpkin drink”
“What?”
And at this point I’m thinking to myself, am I terrible at diction? Am I being to quiet? And then I remind myself, I am an actor. I literally just came from a voice and speech 3 class. I HAVE TAUGHT VOICE AND SPEECH. So I KNOW its not me.
Finally the man goes, “*mumble mumble* it’s broken.” So I’m like…”okay….can I get a chai? Is that okay?” And he goes. “No. I just said it’s broken.”
So now I’m confused. WHAT IS EVEN BROKEN THOSE ARE ENTIRELY DIFFERENT MACHINES. And my friend just got a coffee very similar to the chai, so, I know it’s not that one. It is entirely clear that this man is literally incapable of using any brain cells right now. I don’t wanna deal with this. I don’t wanna cause a fuss. I would have just not boughten anything but this took so long I was just gonna buy a small of any random thing just so I could feel like I didn’t just waste precious time out of my day. I point at a random refresher and I’m like, “can I just get that? Small?” So the man rings me up. It should be noted, that to get your coffee order, they yell out a number that is on your receipt. This man did not ask me or any of my friends that I went with if we wanted them. He simply slowlyyy threw it away. So when he called out our drinks by number, we had to hope from the bottom of our souls that we weren’t stealing someone elses drink.
I’ve never been a big fan of Dunkin, however I’ve never had a bad experience at one. That in itself is what makes me go back. However, I will seriously never be going back to one ever again if this is how they believe customer service should be. Wasting my time, my friends time, the other customers time, and money paying incompetent people to do absolutely nothing.
Hope this inspires the boss to take some initiative, and make a better choice with who they staff or what they let slide.