Dunkin'

Reviews

• OS

  Omar Saima

  Apr 29, 2026
  1.0
  Very bad customer service asked for a half dozen of donut which supposed to have six donuts. guy gave me some random shapes of dough coated with sugar and all the toppings looks like it’s barely there idk for how long they store it!!!! Wasted my money! When I asked him where is the real donut shaped ones in the box instead he said “listen if u want nice ones u have to come inside store and pick” so if I buy it from drive through I need to get defective donuts?
• MB

  Max Bickel

  Apr 23, 2026
  1.0
  If I could give no stars I would, this location has shity service, and they can't make there drinks right. Ordered milkshakes and it's like they poured a whole quart of milk in it. I didn't order Oreo soup.
• UP

  Unicorn44 Perez

  Apr 3, 2026
  1.0
  I ordered a sourdough sandwich around 1 PM. There were two employees working, a man and a woman. The woman at the register had an attitude, which made the experience unpleasant. On top of that, my sandwich was burnt and did not taste good. I’m very disappointed with the service and food, and I don’t plan on coming back.
• AF

  Adriana Beltrán Franco

  Mar 4, 2026
  3.0
  There was only one person working at the drive-through, and inside it took a long time to serve me, so I ended up ordering through my app.
• A

  لطفي اكد

  Feb 17, 2026
  1.0
  I’ve been a regular customer at this Dunkin’ Donuts since 2018, every day but lately the quality and service have declined significantly. One of the biggest issues is the coffee cups constantly leaking. Almost every time I get coffee from this location, it leaks onto my hands and clothes, which is extremely frustrating. I visit other Dunkin’ locations and never experience this problem, so it seems specific to this store. Another major problem is order accuracy. No matter how clearly, slowly, or carefully I place my order, and even when I confirm it multiple times at the drive-thru window, 99% of the time I still receive the wrong order. It doesn’t seem to matter how careful I am—they often hand me something completely different from what I requested. I’ve also noticed frequent staff turnover, with new employees appearing very often. This seems to affect the consistency of the coffee. Some days the coffee tastes fine, but many times it tastes different or is served cold. It feels like there is no consistent standard or proper training to maintain quality. In addition, customer service has become disappointing. Basic courtesy, such as responding to “thank you” or “have a good day,” is often missing. This makes the experience feel unwelcoming. Lately, I’ve been going to other Dunkin’ Donuts locations, and the experience is much better. Unfortunately, this location is sometimes the most convenient because it’s close to my home. However, almost every time I go there, I regret coming back because of the repeated issues with service, quality, and order accuracy. I hope management takes these concerns seriously and works to improve the overall customer experience.

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