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Brand Certified

Chipotle Mexican Grill

3.8
(742 reviews)

Business Details

291 E Ontario St, Chicago, IL
60611, United States
(312) 587-7753

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
291 E Ontario St, Chicago, IL
60611, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 291 E Ontario St in Chicago, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.8
742 reviews
5 stars
344
4 stars
160
3 stars
73
2 stars
51
1 star
114
  • FC
    Frida C
    Jun 6, 2026
    5.0
    I just want to come on here and say Daniel is an absolute beast. He handled an entire line out the door with a smile and assured that customers left satisfied. The lobby although busy, was still very clean and well managed. The food was hot and fresh, which made it enjoyable. Although they could work on the chips the seasoning on the guac (highly recommend) helped elevate the flavor of the chips. I would absolutely be coming back to this location with no hesitation!!!!! Amazing staff! Clean and it shows they care about customer service.
  • GB
    Gideon Bernthal
    Jun 4, 2026
    1.0
    Came in to get a burrito. Was the first customer of the day. Pin pad was down made me wait for 15m food got cold, said I had to pay through the app, or with cash after I ordered… wouldn’t give me the food so I just left. Very disappointed
  • DR
    Debra R.S.
    Jun 1, 2026
    2.0
    I ordered a veggie burrito bowl. The black beans were mushy and tasted like there was bacon in them. They were out of their vegetables. I didn't have the time to wait 5-10 minutes. Very disappointing
  • MM
    Michael Mason
    May 27, 2026
    1.0
    Absolutely horrible experience with Daniel today. I asked for “a little extra honey chicken” while going through the line with a huge crowd behind me. When I got to the register, Daniel asked if I got double chicken. I explained that I asked for a little extra. (i’ve seen all over the Internet that you guys are allowing people to get a little extra) Nobody told me it would cost any extra, then when I get up to the counter… With an attitude Daniel told me he was charging me for double chicken anyway — for something I never ordered. When I asked him to remake the bowl correctly, he threw the original meal in the trash, stopped the entire line, Started to remake it with a terrible attitude. At that point, I decided to leave instead of standing there while someone on a power trip argued over chicken and held up a packed line. Not only that, but I was embarrassed. Your employee is embarrassing your customers for something that isn’t their fault. Now he’s wasted 3 bowls of food and lost a customer who comes in almost every day — all because of terrible customer service and an employee with a bad attitude. Daniel is driving customers away, and I won’t be back.
  • KP
    Katie Pack
    May 23, 2026
    3.0
    The food was incredibly spicy for the most part. My party all agreed that their burrito bowls were much spicier than normal and therefore, most could not finish their food. I got the chips and guacamole and the chips were lacking salt and were very bland.

Brand Certified Facts from Chipotle Mexican Grill

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Certified June 21, 2026Yext Knowledge Graph
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