Chick-fil-A

Reviews

• KJ

  Kris Jennings

  1 day ago
  5.0
  delightful service enough that I had to come throw some stars up for them
• LL

  Leia

  3 days ago
  1.0
  If I could give 0 stars I would, I came in on Friday afternoon and ordered a spicy deluxe with extra pickles, they handed me a spicy sandwich, when I went to go say something about it the employee just charged me for the tomatoes, lettuce, pickles and cheese, the problem was she overcharged me 7 cents and just handed me the tomatoes, lettuce. pickles, and cheese to assemble the sandwich myself, after that the workers just stepped off register and started giggling. If you want to feel humiliated in-front of others and be treated horrible this is the SPOT! never coming here again! I’d rather travel a little far to another location for better food and service.
• KS

  Kal Sukar

  3 days ago
  4.0
  Stopped by Chick-fil-A in the Irving Park/Addison area while passing through Chicago. Like most Chick-fil-A locations, the food itself was good and consistent — the chicken sandwich was fresh, crispy, juicy, and exactly what you expect from the brand. The waffle fries were hot and well seasoned, and the service moved relatively quickly despite the restaurant being quite busy. Staff were polite and professional, which is something Chick-fil-A usually does better than most fast-food chains. That said, the experience was disappointing overall because the bathroom was closed during our visit. When you’re traveling, especially with kids and family, access to a restroom is not a small issue — it becomes part of the overall customer experience. After driving around the city and stopping specifically to eat and take a break, finding out the washroom was unavailable was frustrating and inconvenient. There didn’t seem to be much communication around it either, which made it even more disappointing. The restaurant itself appeared fairly clean and organized, and you could tell the staff were trying to keep up with the flow of customers. But for such a high-traffic location, basic amenities really matter. It changes how comfortable and welcoming the experience feels, especially for families, travelers, or anyone stopping in during a long day. I’ll still say the food quality and customer service were better than many other fast-food places, which is why I’m not giving it a lower rating. But the closed restroom definitely impacted the visit enough to bring the overall experience down. Overall: good food, decent service, but the lack of restroom access made the stop far less convenient than it should have been.
• FA

  Faustino Aguilera

  5 days ago
  1.0
  The May 11 promotion for a breakfast burrito did not show up on my app (although your past promotion did and I made a purchase April 16). I went to the restaurant and asked if there was anything they could do and the manager Yvonne was dismissive, told me there was nothing they could do and literally threw up her hands and walked away. I tried to get her attention again and told me to escalate and walked away again. She was very rude. Very surprising coming from a Chick-fil-A franchise.
• AB

  Angel B

  Apr 21, 2026
  5.0
  I always have a good experience with them. They have good customer service regardless of what time of day or night. The only thing (to me) is the lemonade could be a little sweeter. But besides that everything is always good! 😊

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