Brown Bag Seafood Co. is excited to bring fresh and sustainable seafood to Chicago’s Loop in a quick, counter-service format. Find us on the first floor of Willis Tower, under the massive skylight. Whether you are stopping in for lunch or dinner, takeout or delivery, we’re ready to serve you our favorites with friendly service - think salmon bowls, shrimp salads, crispy fish sandwiches, lobster rolls, clam chowder, and more. See you soon!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.