When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Chicago Heights W. Sauk Trail. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Worst location, nobody knows what they're doing. They hand out the wrong shit and jus look lost when you go back trying to get your order made correctly, I paid for the shit so make it how I asked or take that ahh home. Go to a different location ppl! save yourself the trouble!
DD
Don D
Sep 14, 2026
1.0
Ordered a 20 piece, my ordercame Out messed up wings was missing, manager laughing, employees Cursing. I couldn’t believe it, shaking my head. Waited a whole hour
NU
Nazaret Urquizo
Sep 12, 2026
5.0
Food always hits here and Ky was amazing help and great with handling my food.
CC
Crunchy
Sep 8, 2026
1.0
Just absolutely terrible service especially the staff…ESPECIALLY during later times, there’s one lady who brings her baby and leaves her unattended everywhere around the establishment then you have other workers on their phones or not wearing any type of gloves nor washing their hands…smoking weed and the establishment not even being clean at all sometimes …i don’t know if there is an actual manager that actually comes in there…but if you want to waste your time for food waste it somewhere else cause wasting here is just gonna piss you off.
MW
Ms. Williams
Sep 5, 2026
1.0
I am extremely disappointed with the customer service I experienced during my visit. I waited in the lobby for approximately 20 minutes, and during that entire time, no employee acknowledged me, asked what I needed, or offered any assistance.
The employee at the register clearly saw me and knew I was waiting. Another customer eventually walked in and stood next to me, yet I was still repeatedly ignored. What made this even more frustrating was that my food was already prepared and sitting right there, getting cold while I waited for someone to simply hand it to me.
I was not asking for special treatment—just basic courtesy and customer service. If the employee was busy, all she had to do was say, “I’ll be right with you.” Instead, I stood there for 20 minutes without any communication.
I also have concerns about seeing this same employee repeatedly bring a very young baby into the workplace and leave the baby in areas such as behind the register, in the kitchen, and in the seating area. I understand that everyone has personal circumstances, but this raises concerns regarding professionalism, cleanliness, and whether it is affecting customer service.
This experience was not simply about having to wait. It was about being completely ignored while my paid order sat there getting cold. Customers deserve to be acknowledged and treated with basic respect.
I sincerely hope management takes this complaint seriously, looks into what happened, and addresses these concerns with the staff. No paying customer should have to stand around for 20 minutes just to still not even receive an order that is already ready. Money and time completely wasted.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Chicago Heights W. Sauk Trail offer?
Wingstop Chicago Heights W. Sauk Trail offers classic wings, boneless wings, and tenders with over 11 iconic flavors like Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Chicago Heights?
Wingstop is open daily from 10:30 AM. It closes at midnight Sunday through Wednesday and on Sunday, and stays open until 1:00 AM Thursday through Saturday.
Is drive-through service available at Wingstop Chicago Heights?
No, the Wingstop location on W. Sauk Trail does not offer drive-through service.
What ordering options are available for Wingstop Chicago Heights?
You can order for in-store pickup, delivery including same-day and no-contact options, and takeout.
Where can I place an online order for Wingstop Chicago Heights?
You can order online at https://www.wingstop.com/location/wingstop-1963-chicago-heights-il-60411/menu or via their mobile apps for iOS and Android.
What payment methods does Wingstop Chicago Heights accept?
Wingstop accepts American Express, Discover, MasterCard, and Visa credit cards.
What are some nearby dining options around Wingstop Chicago Heights?
Nearby dining includes Pepe's Mexican Restaurant for Mexican cuisine, Domino's for pizza, Burrito Station, Burger King for fast food, and Long John Silver's for seafood.
Are there places nearby Wingstop Chicago Heights to grab a dessert or coffee?
Yes, nearby options include Neveria Oasis (ice cream and smoothies), Dunkin' (coffee and donuts), and Baskin-Robbins (ice cream and bakery items).
If I need automotive services near Wingstop Chicago Heights, where can I go?
Prestige Auto Exchange, Rite Choice Auto Sales, Southside Auto Bath, and Sco's Southside Auto Bath are nearby automotive service providers.
Is there a grocery store near Wingstop Chicago Heights for quick shopping?
Yes, Jewel-Osco supermarket is nearby for your grocery and retail needs.
Brand Certified Facts from Wingstop
This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 20, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: