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McDonald's

3.2
(1,462 reviews)

Business Details

12 W Lincoln, Charleston, IL
61920, United States
(217) 348-0215
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12 W Lincoln, Charleston, IL
61920, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12 W Lincoln in Charleston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,462 reviews
5 stars
430
4 stars
277
3 stars
293
2 stars
128
1 star
334
  • DP
    Diane Phillips
    2 days ago
    1.0
    Very uncomfortable and disappointing experience. My group and I came into this McDonald’s to pick up our food and check on the progress of our order. We are a group of Black customers, and an employee named Nicole began treating us extremely differently from the other customers in the restaurant. She accused one of my friends of going behind the counter, which did not happen, and repeatedly told our group to leave or get a refund even though I was simply asking to receive the food I had already paid for. She became increasingly confrontational with us while, from what I observed, she was calm and pleasant with other customers. I repeatedly asked her to check the cameras because they could have clarified what actually happened. Instead, she continued telling us to leave. She also told police that our group had threatened her. Nobody in our group threatened her. We did become louder while arguing with her after she repeatedly confronted us, but we were not threatening her. I have video from the incident, including footage of her speaking with police. I have also reported the incident directly to McDonald’s and requested that the restaurant investigate and review its surveillance footage. Regardless of how busy or frustrated an employee may be, customers should not be treated differently because of their race. This experience was completely unacceptable, and I hope management takes it seriously and reviews what happened rather than simply accepting the employee’s version of events.
  • IF
    Isabel Fischer
    5 days ago
    1.0
    TERRIBLE. We always go here since it’s close to our house unfortunately the service and food is declining really bad. The fries are always soggy and cold, we would order large and it’s only halfway full. It’s like ordering small then they put it in a large container. We would ask for ranch , of course they would never put ranch in the bag. It’s like they’re intentionally forgetting it. The drive thru wait is insane. For a burger, they had me pull through spot 1 and waited a long time to receive cold food and almost empty fries with NO ranch for the nuggets. Very disappointing considering they have so much staff inside who are NOT paying attention to the customers. They’re either on their phone or chatting about their personal lives.
  • KB
    Kira Bass
    Aug 25, 2026
    2.0
    The workers are always so kind, and the food is usually okay, but its SUCH a long wait for food. A line of 5 cars at 9pm is usually a 35 minute wait. I understand its hard to keep certain things straight, but being next to a college campus AND being a 24-hour restaurant should make staffing a top priority. A large amount of students at least apply but don't get hired. Plus, college students typically ahere to later hours, so obviously more staff is needed at these times. Again, the staff are always so sweet which is why I decided to put 2 stars, but they need to seriously reconsider their hiring numbers. I consistently spend 30min to 1hr 30 min in the drive through because staff members are running around to finish orders.
  • EH
    Emily Harl
    Aug 14, 2026
    1.0
    Got a 6 dollar meal deal, plain cheeseburger. Cheeseburger wasn’t plain, fries and nuggets were old (dead) and sprite was flat. Went back through to get the order corrected, order taker was awesome and told us to pull to the second window. We waited for the car ahead of us to leave and when it did the manager walked away from the window. We tried honking and knocking on glass to no avail. We left and called the store and the manager refused accountability and tried to blame the order taker. This is the last time I’ll be visiting this mcdonalds and I feel sorry for anyone who works here.
  • MC
    Michael Correll
    Aug 9, 2026
    1.0
    After 6 years of having no other choice but to eat at this McDonalds, I would say 95% of the time I have to wait ridiculous amounts of time. Literally 25 minutes, all the time, for no reason usually. Lack of leadership, no eye contact, people don’t want to help, the list goes on. Crazy how it can be so bad when so many other places can get it right. Then there’s the food itself. Half the time there’s something missing. I would say 75% of the time the food looks like little care was taken to put it together. And as I sit here writing this i wait for a very simple order of 3 cheeseburgers and fries. Ridiculous

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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