Chipotle Mexican Grill

Reviews

• AA

  Avery

  2 days ago
  3.0
  Putting a drive through in this chipotle is probably easily the worst decision they could’ve made. Chipotle is already busy as it is so they need to either split the online and drive through orders separately so that there’s at least 2 workers that only work on the online orders and at least 2 other workers that work on the drive thru orders or they just need to get rid of the drive thru. My pickup time for my online order is 5:20pm, it is now 5:45pm and I finally got my food, this is not the first time it has taken this long to receive my food from here. Either hire more people so you don’t overwhelm your workers or just get rid of the drive thru. Edit- got home to look at my food, entire order is wrong and the meat I’m not sure is even fully cooked
• ZZ

  Ziyue Zhuang

  4 days ago
  1.0
  The service really really slow. We ordered 20mins earlier and still waiting nearly a hour at the store. One thing that really stood out was the white dude, seems like the manager. He spent a lot of time lecturing and criticizing the other employees, yet his own attitude toward customers was surprisingly poor, What made it even more frustrating was that, from what I could see, he wasn’t actually helping with anything himself. Everything goes awfully slow. The drive through line nearly reach the roadside.
• KH

  Kristi Hoffman

  Aug 17, 2026
  1.0
  Absolutely horrible experience. We waited about 20 minutes just to place our order, despite there not being many people in line. There was one person cooking and another person taking orders, preparing each order, and working the register. The whole process was extremely slow and disorganized. Once we finally reached the counter, I had four different people asking me what I wanted, which made the entire ordering process confusing and chaotic. During the lunch rush, there seemed to be very little urgency. At one point, a male employee came out from the back, looked at the growing crowd several times, and went back without offering to help. Another employee mentioned that she had just clocked in from her break, which seemed especially frustrating given how busy they were. We were trying to get back on the road and ended up spending nearly 30 minutes just getting food. Unfortunately, the lack of organization and urgency made this a very frustrating experience. Definitely not what I expected, and I wouldn’t return.
• TB

  Tyler Burton

  Aug 10, 2026
  1.0
  I’ve read through just about every review of this location, and honestly, I’ve never seen so many reviews that accurately describe the same problems over and over again. I love Chipotle and was genuinely excited when this location opened on the south end of town. That’s what makes the experience here so frustrating. At some point, you would think leadership would look at the consistent feedback and actually address the underlying problems. To me, this is clearly a leadership and management issue. During my most recent visit, I placed an online order and waited at the drive-up window for 30 minutes. While I was waiting, I watched multiple customers walk out of the restaurant and head next door to Mo’s. The drive-thru line was wrapped around the building twice, and there was a line extending out the door inside. When I finally got to the window, I saw the manager running around trying to keep everything moving while another employee was sitting on his phone. (See attached photo.) That pretty much summed up the entire experience. I will say that the manager appears to be a genuinely good person and was clearly trying his best. He was running around doing the work and trying to keep customers happy. But that’s also the problem: he shouldn’t have to do everyone else’s job. Giving out free food to frustrated customers may temporarily make someone feel better, but it doesn’t fix the underlying issue. If the team was properly trained, managed, and held accountable for simply doing their jobs, customers wouldn’t need free food to feel better about their experience. I really want this location to succeed because I like Chipotle and was excited to have one nearby. But when the same complaints continue to show up in review after review, and you can personally witness the same issues happening, it’s hard to believe this is anything other than a leadership problem. Hopefully someone at the corporate level takes these reviews seriously and gives this location the support and accountability it clearly needs.
• SK

  Stephen Kemp

  Aug 4, 2026
  1.0
  This is a new Chipotle location, having opened up just three months ago, and I've visited about five times. Twice my visit was average, the rest were less than satisfactory due to long wait times and food options being out. I've always visited during non-rush hours. Last night's experience is what finally made me decide to leave a review because this location has some serious issues. I arrived at about 6:40 PM, well after the dinner rush, and there were 4 people in line ahead of me in an otherwise fairly empty restaurant. It took me about 30 minutes to get my food. By my count, there were 5 employees: 3 in the back where the drive-thru was, 1 cooking/prepping food, and 1 older gentleman (who deserves a raise) working both the food line and register. Several times employees from the back came out and saw how slow things were moving but did nothing to help (there were zero cars in the drive thru), leaving the older gentleman to fend completely for himself. Despite it being well past the dinner rush they were out of white rice, chicken, sour cream, and looked low on other items. While this was bad enough, what happened next is the reason that I won't return to this location until it's under new management/ownership. At one point the person prepping the food stopped working and came out to the front- not to help, but to start talking to one of the customers to ask her out on a date. Entirely unprofessional for all sorts of reasons and clearly made her uncomfortable. On top of this she wasn't even given her drink cup and had to wait longer for that. Not long after that one of the employees from the back joined the line. While it seemed he was there to help the older gentleman (the line of people waiting was now to the door), he literally made one order for a woman that he clearly knew (they were talking about what time he got off work) and then disappeared. I was right behind her, my order was complete and ready to be rung up, but they stood there talking for about a minute and then the employee just left. Because the older gentleman was making several orders at once for the people behind me, I stood there for no less than 5 minutes just waiting for someone to ring out my order... which eventually had to be done by the lone guy running the line. Despite being a brand new location that should be running amazing, this Chipotle is disorganized, understaffed, regularly out of food items outside of peak hours, has several employees that are unprofessional, and has zero noticeable management. I didn't even get into the lack of cleanliness that others have mentioned, either. As a professional who has been a manager of large customer service operations in the past, this is beyond unacceptable. Based on other reviews I've read going back several months, nothing has been done to address the issues this location has aside from responding to poor reviews with a "Sorry you had a bad experience, please send us something via the Chipotle website". I'm leaving this review for the readers: Stay away from this Chipotle.