Chipotle Mexican Grill

Reviews

• PC

  Paris Cebulski

  2 days ago
  1.0
  I ordered on the app for a 8:40 pick up and waited there for pretty much an hour before I asked for them to check on my order I was then handed my order and told “here’s your order I assume it’s ready it was just sitting there sealed up” so I say thank you and walk away and check it and there’s only a little bit of rice, chicken, sour cream and cheese when we had ordered 2 bowls with extra rice, chicken, mild tomato, extra medium corn, sour cream and extra cheese. None of that other stuff was there so then I proceed to ask for a refund because it’s late I’m tired of waiting, I just wanna go home and go to bed at this point and they proceed to tell me they can’t give me a refund since it’s a 3rd party app which kinda made no sense because I ordered it on the chipotle app but whatever so I call the 1-800-chipotle number and they proceed to try and throw some coupons towards me like BOGO drink or BOGO entree and I tell the lady no I want a full refund back on my card and she tells me the best she can do is give me 2 free entrees…I will never be going here again this is so stupid and illegal
• MD

  Mary Delaney

  2 days ago
  2.0
  The whole experience was just disappointing. I ordered in advance for a 12:40 pickup but it wasn't ready until 1pm. Mind you this is on my lunch which is a limited time as it is not including driving. The pickup lane outside was wrapped around the building and not moving. pretty sure people were using it as a drive thru and not pick up. One lady ordered for pickup at noon for the lane, waited 20 minutes outside the line didn't move, came inside and waited an additional 20 minutes, she didn't walk out with her food until 12:45, and all the pop options were empty so I think she left without her drink. when the line inside for ordering on the spot was clear, employees just stood around looking lost. I was happy to see that there were good shift leads there trying to help as much as possible and get those standing around to do something, so they at least have that going for them. now to the food, it was cold when I got it and little to no meat was in my burrito bowl, and I mean very little, there were probably 8 pieces of chicken. probably won't go back anytime soon until they get it together.
• JK

  Jack Kaminski

  3 days ago
  1.0
  I was excited to go to the new location and was very disappointed the second I walked in. I waited in line for 15 mins before it even moved. When I finally got to order, there was nothing to order. The only meat option was the hot honey chicken. When asked when more meat would be available he said “10-15 mins for everything”. When I asked for queso, the worker said “we don’t have any queso”. Didn’t offer a wait time or anything. After paying, I went to sit down and every single table was dirty. The GM was in there and saw how dirty everything was and just left. The kitchen countertops were visibly dirty with food all over them and the floors were gross. All the coke products ran clear and all the lemonade was empty with nobody working on refilling them. Truly disappointing and Chipotle should be embarrassed of this location. I really hope this improves because they have a good location, but until the staff improves I’m going elsewhere.
• MB

  Mackenzie Bertrand

  4 days ago
  1.0
  I placed my order through the app for pick up in the Chipotlane since I had my baby with me. My order was ready so I went to the lane. There were two cars ahead of me, we waited 20 minutes and one car had moved. My baby was screaming the whole time so I went and parked and went in to pick it up. There was a long line or people waiting to order and pick up their order. I told the girl at the counter I was there for a pick up. She went and told the guy in the back and he never came back. It was getting to the point where I couldn’t wait there any longer so I left without my food. This new chipotle is EXTREMELY SLOW! I gave the food a 1 star because I never received it.
• AA

  Andrew

  May 12, 2026
  1.0
  Waited in line for 25 minutes, when got to the front and ordering, was told would have to wait for the honey chicken, it was “being cut up and would be ready in a moment.” Waited around for 10 more minutes with no updates or any comments from the workers in line. Spoke up and asked when the honey chicken would be ready, and the manager acted annoyed and said 10-15 more minutes, no other words, just “10-15 more minutes.” With the ten minute wait, I had plenty of time to watch the honey chicken being cut up in the back, and not put in the containers and brought to the line. Really rude and dismissive service. My friend with me was able to order ahead of me, and ordered two tortillas on the side of her bowl, they were not warmed up like they were supposed to. The servings of each item were very stingy as well. Overall, I felt very uncared for here. We will not be returning! At the current rate, it will take the new trainees 2 years to catch up to a normal Chipotle’s pace.