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McDonald's

2.9
(2,928 reviews)

Business Details

1 Rauckman Dr, Caseyville, IL
62232, United States
(618) 397-8903
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1 Rauckman Dr, Caseyville, IL
62232, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1 Rauckman Dr in Caseyville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
2,928 reviews
5 stars
746
4 stars
465
3 stars
488
2 stars
325
1 star
904
  • AD
    Amber D
    1 day ago
    1.0
    ⭐ 1-Star Review — McDonald's, Caseyville, Illinois Completely Unprofessional — Serious Management Issues! I am beyond disappointed with the lack of professionalism, customer service, and leadership at this McDonald's location in Caseyville, Illinois. At this point, I genuinely question whether this establishment is attempting to operate as a professional business or an environment where disrespectful, inappropriate behavior is considered acceptable. I have contacted this location multiple times regarding issues with my orders and the conduct of employees claiming to be supervisors. Despite my complaints, I have yet to receive a return phone call from management. Most recently, I returned to retrieve a McDouble that was missing from order #1286—an item I had already paid for. While there, I witnessed employees at the front counter using profanity and making disrespectful comments about customers supposedly "trying to save a dollar." Is this seriously the level of professionalism McDonald's allows its employees and management to demonstrate? Customers should not have to fight to receive food they have already purchased, repeatedly contact management without receiving a response, or tolerate employees openly using profanity and disrespecting paying customers. The atmosphere was completely unprofessional, and the apparent lack of accountability is unacceptable. This is a nationally recognized corporation, not a place where employees should feel comfortable behaving however they please. This location needs a serious management overhaul, proper employee training, and accountability from upper management. I will continue escalating these concerns to corporate leadership until they are properly addressed. Caseyville deserves better customer service than what this location is currently providing.
  • MC
    Morgan Chartier
    Oct 30, 2026
    1.0
    If I could give zero stars, I absolutely would. 🙃 After spending the ENTIRE day at Children's Hospital with our little boy, who hadn't been able to eat since 11 AM, all he wanted was a Happy Meal. Simple enough, right? WRONG. 😂 We pull into the drive thru and wait FIVE minutes. Nothing. Say hello. Nothing. Wait another FIVE minutes. Still nothing. At this point, I'm wondering if we've entered the McDonald's Twilight Zone. So we pull up to the first window, where a gentleman makes DIRECT EYE CONTACT with me and proceeds to ignore my entire existence. Sir, we LOCKED CORNEAS. 👁️👁️ You KNOW I'm here. We wait another few minutes before pulling up to the second window, where TWO ladies also make eye contact with me and act like I'm the ghost of McDonald's past. 👻 Then the gentleman wearing the headset walks up and says, "Welcome to McDonald's, what can I get you today?" FINALLY! Except HE WASN'T TALKING TO ME. 😭😂 Apparently, I had become completely invisible to the entire McDonald's staff. So after another minute of being treated like a paranormal activity, we finally pull into a parking spot, and my husband goes inside. Now listen, I'm a pretty understanding person. I worked fast food all through high school. I KNOW how stressful, exhausting, and downright ridiculous that job can be. I have all the respect in the world for people working in food service. BUT WHAT WE ARE NOT GOING TO DO is pretend customers don't exist when we've made eye contact MULTIPLE TIMES. A simple "We'll be right with you" would have been perfectly fine. That's literally all it would've taken. We weren't asking for a five course meal at a Michelin star restaurant. I just wanted some fries and a Coke, and to give a little boy who spent his entire day in the ER the dang Happy Meal he'd been looking forward to. The lack of basic customer service was absolutely ridiculous. Being busy is understandable. Deliberately ignoring someone is not. Anyway, if anyone needs me, I'll be recovering from the emotional trauma of being personally ghosted by an entire McDonald's staff. 🍟👻 ZERO STARS for customer service. And that's coming from someone who REALLY just wanted her fries.
  • SM
    Scott Miles
    Oct 29, 2026
    1.0
    Pulled right up to the drive thru with nobody in front of us. They said to hold on. A car then pulls up to the order lane next to us and they take their order first. Then we were told to pull up to wait for our food. 17 minutes from the time we pulled up to order to receiving our food which was 2 #1 meals. They also gave us sausage McMuffins instead of the regular #1 McMuffins. I now see why they are the worst rated McDonalds in the area. Avoid
  • JD
    Jakylie Davis
    Oct 25, 2026
    1.0
    When I tried to tell them my order they wouldn’t let me take a moment and look at the menu kept on asking if I was ready after asking for a second which resulted in them not having everything correct with my order also wasn’t listening to me order and kept on asking is that all , I asked for cook to order chicken nuggets and they gave me warm nuggets both time I’m pregnant and all i wanted to do is eat McDonald’s need to stop hiring girls that give attitude and don’t wanna take orders correctly I even ordered a Dr Pepper with no ice but because they were not listening they gave me a damn Pepsi and then tried to say I was the problem IF YOU WANT GOOD MCDONALDS DO NOT COME HERE SERVICE IS TRASH AND SO IS THE FOOD!!!!!!!!!!!!!
  • KL
    Kerby Lugue
    Oct 18, 2026
    2.0
    I visited the drive-thru to order a large hot cafe mocha before heading to work. After placing my order for this single item and paying, I was asked to wait while it was prepared. When the staff member eventually returned, she provided a cold beverage that turned out to be a caramel drink rather than the hot cafe mocha I had requested. Although she offered to replace it, the time already spent waiting had made me significantly late for work, forcing me to leave without my order. I found the long wait for a single drink and the inaccurate order quite disappointing and frustrating. I would advise others to consider visiting a different location due to the poor level of service I experienced.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Caseyville, IL is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

What are the delivery service hours for this McDonald's?

Delivery is available Monday from 7:00 AM to 10:30 PM, and Tuesday through Sunday from 6:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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