I went to the drive-through to order my sandwich. I’ve been waiting for 25 minutes and haven’t gotten my food. I’m not sure if they’re lazy or if they don’t want to work this is unacceptable they need to hire new workers
This is really unbelievable. I also ordered four piece of boneless wings and when I get home, I never received it. I tried to call the place and they don’t answer the phone who is manager of this place this is unbelievable.
IS
Ifeoma Sanchez
May 9, 2026
1.0
I love Charley's in Chicago Ridge Mall and was excited to see they were building one close to me in Burbank. The chicken philly didn't taste good like the Chicago Ridge location so I stopped going. It's been years now so I revisited Burbank location hoping it has improved. It's still nasty. The meat is like leather or overcooked. I'm not going back.
LW
letecia waight
Apr 19, 2026
1.0
NEVER ordering from this place AGAIN!!! Order the chicken philly and the chicken looks like snake skin. $46 wasted
JJ
Jacksonderik123
Apr 14, 2026
5.0
Outstanding customer service very professional, nice atmosphere for dining. Definitely will go back again again.
MP
Michelle Del Priore
Apr 14, 2026
2.0
The food was horrible!!! The boneless wings and fries tasted like they were fried in old dirty oil. The taste was terrible, even left an aftertaste that left me sick. Even the 'eat anything and everything' dog turned her nose away from it. The Philly Steak sandwich was definitely not worth the price. It was a lot more bread than filling. My last trip there.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Burbank Plaza?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 2:00 AM, and on Sundays from 11:00 AM to 2:00 AM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks at Burbank Plaza does not offer delivery service as delivery hours are closed all week.
Is there a drive-through available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not have drive-through hours; the drive-through service is closed every day.
Can I pick up my order from Charleys Cheesesteaks?
Pickup service is not available at this location as the pickup hours are closed every day of the week.
Is takeout service available at Charleys Cheesesteaks at Burbank Plaza?
Takeout service is currently unavailable; takeout hours are closed all days.
What payment options does Charleys Cheesesteaks at Burbank Plaza accept?
They accept American Express, Discover, Mastercard, and Visa credit cards for payment.
Where is Charleys Cheesesteaks located?
It is located at 4823 West 79th Street, Burbank, Illinois 60459, in the Burbank Plaza area.
Are there other sandwich shops near Charleys Cheesesteaks?
Yes, Firehouse Subs is a nearby sandwich shop where customers can find alternative sandwich options.
What nearby places can visitors explore near Charleys Cheesesteaks?
Visitors can check out Rita's Italian Ice & Frozen Custard for treats, May's Lounge for entertainment, and Jewel-Osco for grocery shopping.
Which nearby locations can help customers find Charleys Cheesesteaks easily?
Customers can use nearby gas stations like Shell and Mobil as landmarks to find Charleys Cheesesteaks at Burbank Plaza.
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