⭐️ Extremely disappointing experience
Every single time I place a mobile order at this Dunkin’, something is wrong. Orders are frequently made incorrectly, paid-for extra ingredients are left out, and sometimes the order isn’t even started until I get to the drive-thru window. I’ve had to sit there for an additional five or more minutes waiting for an order that I already placed ahead of time.
The coffee is another major issue. It consistently tastes watered down and has very little flavor, even when I add extra sugar and sweeteners. At this point, it’s honestly not enjoyable.
What makes the experience even worse is the customer service. The woman working the drive-thru window regularly has a very noticeable attitude. She will hand you one item, such as your drink, tell you “bye, have a nice day” in a very rude tone, and act as though the interaction is over—even when you ordered an entire meal and are still waiting for the rest of your food. There is no communication or apology when something is missing or hasn’t been prepared.
Mistakes happen, but when they happen every single time, and the staff doesn’t seem interested in correcting them or providing basic customer service, it becomes extremely frustrating.
I’ve tried giving this location multiple chances, but the consistency of the incorrect orders, poor-quality coffee, long waits, and rude customer service has made me seriously reconsider going back. If you’re paying for a mobile order, you should be able to expect your order to be correct and ready when you arrive.