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McDonald's

3.1
(1,114 reviews)

Business Details

(618) 233-9696
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7301 Westfield Plaza Dr, Belleville, IL
62223, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 7301 Westfield Plaza Dr in Belleville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,114 reviews
5 stars
291
4 stars
198
3 stars
215
2 stars
133
1 star
277
  • JR
    Jessie Rene'
    Jun 5, 2026
    1.0
    I visited this McDonald's on June 5, 2026, around 2:00 PM and had one of the worst customer service experiences I've had in a long time. While in the drive-thru, I was asked if I would be using the mobile app. I answered "yes," but the same question was repeated multiple times. Thinking there might be an issue with the speaker, I asked if the employee could hear me. I explained that I had a mobile app code and was waiting to provide it. Instead of helping resolve the confusion, the employee responded with an unnecessarily rude and dismissive attitude. After I pulled to the window, another employee informed me that the General Manager, identified as Jaz, had refused to complete my order. I requested a refund and left. Misunderstandings happen, especially in a drive-thru environment. What disappointed me was the lack of professionalism and courtesy from someone who was identified as the General Manager. Management should set the standard for customer service, and unfortunately that was not my experience during this visit. Based on this interaction with this supposedly "GM", Jaz, I will NEVER visit this location again. Her professionalism is beyond ghetto and how she got prompted to a manager's position is absolutely ridiculous!
  • RW
    Richard Western
    May 17, 2026
    2.0
    The West Belleville McDonald's there's times it can be good but there's times it can be awful It all depends on management you can't get nobody up front to wait on you and when you ask for help you have to wait forever and the food's not as fresh as it used to be especially the fries. They just throw it together. Definitely never looks like what they show on TV
  • IC
    Ian Cannon
    May 7, 2026
    1.0
    Terrible experience! Took them 30+ minutes to get us our curbside order
  • KG
    Kylie G
    Apr 29, 2026
    5.0
    Jade took care of us in the drive thru, at 130AM. She had a very positive attitude and helped me fix my burger when I ordered it incorrectly, as I was quite stoned doing so. The food tastes wonderful. They seem like a great crew also. Fries = crispayyyy. One star off for atmosphere only because the ghost of Kmart haunts me from across the Westfield Plaza.
  • AT
    audrina taylor
    Apr 25, 2026
    1.0
    The lady in the restaurant was very rude.She had colored eyes and was black.She might have been a shift leader. We waited over 20 minutes for our food,they claimed it wasn’t paid for but it was .Once we showed we paid for it,we still were waitin for 20 minutes.Terrible service and she was behind the counter talking about us because they didn’t make our order? I’m very disappointed in this restaurant.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru service that operates 24/7.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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