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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(328 reviews)

Business Details

(847) 342-0406
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Arlington Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
105 W. Dundee Rd, Arlington Heights, IL
60004, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday6:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 105 W. Dundee Rd in Arlington Heights, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.4
328 reviews
5 stars
145
4 stars
49
3 stars
26
2 stars
9
1 star
99
  • YM
    Yasya Maratkyzy
    Jun 25, 2026
    1.0
    Very bad customer service. The employees are always rude and have an attitude, they also often get the order wrong. The workers close the store earlier than they are supposed to. It says they close at 9, and the doors are already locked at 8:50.
  • A
    настик фантастик
    Jun 25, 2026
    1.0
    bad customer service, anytime i come in it’s disappointing.
  • KB
    Ken “Livin4Him” Berger
    Jun 24, 2026
    1.0
    Ice cream had freezer burn, scoop size was quite small, and atmosphere was i felt like I was a bother instead of a valued customer, stay away
  • JJ
    Jennifer
    Jun 6, 2026
    1.0
    The customer service at this Dunkin’ is consistently disappointing. The employees almost always seem to have an attitude, and if you come in a few minutes before closing—even while they’re still open—you get rushed through your order and treated like you’re an inconvenience. Drinks are made with obvious frustration instead of professionalism, making customers feel unwelcome. If the staff doesn’t want to serve customers during posted business hours, management should address the issue because it’s a terrible experience. I won’t be returning.
  • JM
    Joselyn Miranda
    Jun 6, 2026
    1.0
    Absolutely unacceptable customer service. I went in intending to order Refreshers, and while I was placing my order at the kiosk, an employee looked directly at us and informed us in a laughing, unprofessional tone that they only had ice cream and coffee available. There was no sign posted anywhere stating that Refreshers or other menu items were unavailable, so customers had no way of knowing before attempting to order. What made the experience even more frustrating was seeing another employee standing around on her phone and laughing instead of being attentive and professional. This location consistently gives the impression that customers are an inconvenience rather than the reason the business exists. Unfortunately, this is not the first negative experience I’ve had here. On multiple occasions, staff have displayed poor attitudes when customers try to order drinks, and employees have been heard slamming things around in the back. The lack of professionalism and respect has become a pattern. If items are unavailable, that’s understandable. What is not understandable is the way customers are treated when they are simply trying to place an order. A little communication and courtesy go a long way. Management and HR need to seriously address the behavior and professionalism of the staff at this location. Customer service should never make people feel unwelcome, mocked, or dismissed. Based on my experiences, this location has a lot of improvement to do

Frequently Asked Questions About Dunkin'

What are the regular opening hours for the Dunkin' at 105 W. Dundee Rd, Arlington Heights, IL?

The store is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, the Arlington Heights Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified July 05, 2026Yext Knowledge Graph
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