Jimmy John's

Reviews

• MT

  Maffy Taffy

  5 days ago
  1.0
  I've been to this location several times, and every time the people working have acted like they had no idea what they were doing. I love Jimmy John's but this is the worst location I've been to.
• JH

  Janel Hill

  May 13, 2026
  1.0
  Placed an online order and picked up through drive thru. Both sandwiches were Incorrect- not at all as ordered clearly online, missing cheese (which paid extra for), one has only one tiny slice of turkey (def not a full portion as I have had jimmy jobns many times but never this location). Missing chips. Both drinks were wrong and the soda was so flat we had no idea what it was. Called to ask for a refund and was told I had to bring the sandwiches and drinks in to prove my claims. I was not going to go back and take more time out of my day, nor could I as they were brought to my kids schools. The GM said it was corporate policy to not give refunds. I said that could not possibly be true and that he was making the choice to not refund. After many long pauses that made me wonder if he was still there I said this is a waste of my time, you are obviously not interested in making this right. He then said he would give me store credit, available at only that location, for only one sandwich only (my total bill was $25 between Drinks, sandwiches, chips). I informed him I have zero interest in store credit given my experience with the horrible food and subsequent condescending interaction and refusal to right a wrong. Why would I go back at this point? I looked up refund policy on the jimmy Johns corporate website after hanging up- what he said was absolutely not true based on reviewing the corporate rules of jimmy johns. Refunds are up to the franchisee. Needless to say the extremely low rating on this location is there for a reason and I will drive well out of my way to avoid this location. Probably the worst service, conversation with a GM who obviously has zero idea what he is doing, and overall experience I have EVER HAD. The owner is going to go under so fast with this type of mentality and management.
• BB

  Bhkymm

  May 4, 2026
  1.0
  I ordered 3sandwiches by drive through and the lady was little rude.She told me they can’t make what I ordered at the Boise Milwaukee location.They made my unwich like this.Wrapped with few lettuce only. Not go back to this store.
• BH

  Brielle Hansen

  Apr 28, 2026
  1.0
  I’ve now had multiple bad experiences at this Jimmy John’s location, and it’s getting frustrating. Every time I go, the bread is hard and not fresh. On my most recent visit, they gave me a small wheat roll that was rock hard, and the white bread was just as bad. This has happened at least three times now, so it’s clearly not a one-time issue. I even called to address it, and the customer service was awful no accountability and no effort to fix the problem. Fresh bread is supposed to be a basic standard here, and this location consistently misses that. I won’t be coming back unless something seriously improves.
• TH

  Troy Hansen

  Apr 28, 2026
  1.0
  We love Jimmy John’s, but this location is terrible. We’ve given it three chances, and all three experiences have been bad. Today, we ordered two sandwiches at lunchtime and they were already out of thick-sliced wheat bread. The wheat bread they did use looked like a small, hard heel piece, and the regular white bread was freaky hard. The crust was so stale and brittle it was more like a cracker than fresh bread. We called the manager, and he offered no solution and made no effort to fix it. The food quality was bad, but the manager’s response was even worse. We won’t be back to this location. Tip: Stop serving stale, overcooked bread. If a batch is overdone or no longer fresh, throw it out and make a fresh one.