El Pollo Loco

Reviews

• DA

  Desiree Alaniz

  2 days ago
  5.0
  First time dining at a Pollo Loco and Patty was amazing 🤩 I work with special needs clients and she made everyone of my clients feel welcomed and the service was exceptional! We will definitely be back to this specific location! The food was warm, the seating location was very clean and tidy. Thank you for the great experience and good food!
• DJ

  David Willard Jr

  3 days ago
  5.0
  Food was amazing! They have made some staffing changes to make improvements over the opening months and it shows. Cut them some slack when they are training but even as they were training 2 New cashiers everything came out quick and was fresh as always. Very glad they are here. Now if they could just get a Coldstone Creamery in the space next door that would be the perfect dinner out night. LoL
• MB

  Michelle Benerakis

  4 days ago
  2.0
  This is NOT the food that I remembered eating in N.Nevada where I lived previously. I used to eat it all the time. Today we got a takeout and our food was FLAVORLESS..It looked nice but upon tasting it, no flavor. I had the pollo bowl, hubby had double chicken. We both agreed, No flavor in the rice, beans meh, chicken bland, tough..didn’t have that great grilled flavor…which makes me wonder …do they still cook the whole split chickens right in front of you, like they used to do? and there wasn’t very much chicken in my pollo bowl. We both ate half because we were hungry and then tossed it. When we were waiting in line, I saw them breaking down many cases of cardboard boxes which was leading me to wonder if this food is made somewhere else and then reheated? Just going the way of all fast food and some chain restaurants now. Quality and flavor not there. What a HUGE disappointment. They’re doing something they didn’t used to do. Cutting corners I don’t know!
• JW

  Jennifer Whitman

  Oct 9, 2026
  5.0
  We went to get food tonight and unfortunately one of our items was forgotten. We called the store, and the employee was immediately apologetic and offered to make it right. When we went back, he truly went out of his way to compensate us for the inconvenience and make sure we were taken care of. He was so kind and really cared about our experience, which stood out to us because you don’t always get that level of customer service when something goes wrong. Mistakes happen, but it’s how they’re handled that matters! Between the great food and the amazing service, we will definitely be coming back.
• WC

  Wayne Chun

  Sep 27, 2026
  4.0
  When this place first opened it was super packed with crazy long lines. I have been here twice since the first time when it was first opened. First time the crew was training. Third time, they were still training crew and it looked like another group of new hires were training as well as the working crew. My second visit I was a little bummed. There was a young Asian guy, I think his name was Won or something and had a slight accent. It seemed that all the workers were watching him closely and commenting on everything he did. I felt bad for him because like many who don't understand that culture misinterpret the humble attitude as incompetence. Besides, he was genuinely the nicest person we have ever met there. He gave real smiles and greetings. I felt they were trying to get rid of him by the way they treated him when he was trying with an enthusiastic attitude to do all he was instructed and smiled to all the coworkers regardless of their comments at him. He asked a question if two broccoli sides were one for a large family order. They said, "Yes" to him so he put four in the bag when two were ordered. I realized what happened that he was asking proportion size for what a side of broccoli was in a large order. They didn't understand. There were atvleast three people hovering over him. I know because it was my order as I was standing at the counter. They watched him as he put four of them into my bag. I told him there should be only two. He said it was correct. Still, busy as it was, they just watched him. So I said okay and left. I didn't want to get him into more trouble. I really felt bad for him. Food tastes the same which is what is expected and desired when going to fast food chain restaurants. I am diabetic and I can't taste any sugar in the chicken (but if I ever learned they out sugar in I would not go there any longer). Service is what I expect these days from the youth and others in general at fast food locations. The only exception I have found overall is In and Out Burgers (but I have yet to go to one in the Treasure Valley in Idaho). I think In and Out must have either a better training program or pay and benefits or better screening when hiring (maybe all three). When I am in this El Pollo Loco, you can tell when someone is very new. They have that excited air about them of a first job and giving real smiles and comments. They are also taught to tell you they are new if you ask a question they don't know the answer to. Most all the others have the "I am doing the grind" or "working is not what I expected" feel. When it was super busy the first time I was there, I think some people just didn't wait for their food and left. I watched as they looked at a bag and called a number and no one came and got it. Then they called my number and handed me that same bag that was sitting there. I said I checked if it was mine because I saw the bag and was told it was not. I took it home without check (my bad), and when I opened everything for the family, it was not what I ordered. I knew they just wanted to get people out the door but that was not right and what did they do with my own order? I do not live nearby so I was not going back and besides, it was super busy. I do understand they were super busy with an inexperienced crew but it kept me from going again until a lot less people were there when I go to Costco about once a month at most. I guess the atmosphere is typical these days no matter where I go.