Well if I could give 0 stars I would. I’m super upset and disappointed in the owner, Brian, as I requested a refund after making an online order and arriving for an employee to tell us they are closed and just letting the orders go and will call everyone the next day. Aka we paid for a pizza, and never got one. That was April 17th…. It is now May 17th…. Still no refund. I have called and talked with the owner reminding him about it. Every other time I have called there has been no answer, or straight to voicemail.
SH
Shane Hill
5 days ago
1.0
Ordered a pizza for delivery, two hours later no pizza. The phone rings and goes to voicemail. Drove down there and they were closed even though the posted hours said they should still be open. This place has become a joke since the new owners took over and its only getting worse.
GD
Gregg Dons
Apr 28, 2026
5.0
Been on the road and hungry all the time I found this little gym by accident. Great food, great staff great atmosphere! I’m definitely gonna come back.
JS
Jennifer Stahl
Apr 25, 2026
1.0
More then 30 minutes late unable to contact them as they dont answer the phone. No communication from them.
I am hungry
SC
Sherilyn Comer
Apr 13, 2026
1.0
Failed to deliver order. I had to drive to store because they turned phones to VM. No apology no offer to resolve the matter. Finally refunded me after I showed they proceeded the payment while still denying the order was placed.
Never going to Pizza Factory in Emmett again.
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