Soft Landing is a soft serve ice cream shop dedicated to elevating the soft serve experience. Its soft serve is crafted from local dairy and is free from high fructose corn syrup, artificial flavors, and dyes. Housemade toppings are made using non-GMO grains and sugars, and avoiding seed oils. In addition to classic soft serve treats including sundaes, root beer floats and ice cream sandwiches, Soft Landing offers espresso as well as a selection of snacks and panini grilled to order. Located in a thoughtfully renovated vintage building at the corner of State St. and 13th, where downtown Boise meets the North End, Soft Landing is a place to gather with friends and loved ones to enjoy a sweet treat.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.