Subway

Reviews

• MR

  Matthew Rosenquist

  Apr 21, 2026
  1.0
  Bug in sandwich
• JG

  Jose Gutierrez

  Apr 11, 2026
  1.0
  Horrible staff, I can tell theres no training being done for customer service. Walked in with my son two guys behind the counter just talking amongst each other no greeting or acknowlement of us being in tge restaurant had to start the convo in telling them what we wanted to order. While making food they were distracted and kept having me repeat our order and didnt even know what was on the sandwich I ordered asked me 3 times what I wanted when I repeated the same thing I just want what all comes on that sandwich. Every subway ive ever been too from rexburg to Pocatello sucks with customer service. Last time I went to any subway was 2 years ago and after this it'll be much longer if ever. Train your ppl and maybe youll get customer retention.
• TS

  tim sommers

  Apr 7, 2026
  1.0
  The Subway sandwich store on East 17th Street is terrible the bread is old everything is terrible it's the second time this has happened to us we will never go back and suggest nobody else does
• SC

  Stephanie Christensen

  Apr 3, 2026
  1.0
  Ordered for my family got 6 subs brought it home. When I tell you I could beat the brains out of someone using said subs like a club. The crusty brick like texture makes me impressed by the knives subway purchases to be able to almost cut through the sub. The brute force I used to then rip the rest of the sandwich apart created a crouton like sandstorm across my lap. Then I call to see if maybe I can't get a refund or fresher order, I was greeted on the phone by either cheech or chong whose intelligence level was (uhhhhhhhhhhh if you bring it back I can toast it for you) 👀😵 then proceeded with uhhhhh I have to go help now bye.
• ME

  Marcella Edgley

  Mar 19, 2026
  1.0
  My experience with this location was already sending red flags before I got out my vehicle. It was past 9 pm, and there was no other sandwich shops open, so I resorted to subway. The young man behind the counter when I pulled up, Brayden, was rolling his eyes and reacted like I had stepped on his baby pinkie toe. He immediately stormed off to the back of the store. I get into the store and luckily for me, a different young man, Angel, was prompt to come out from the back and greet me. He asked if I had an online order and I replied no, he looked very relieved. He wasn’t the happiest either, but he was being respectful and did attend to his workplace responsibilities and started making me a sandwich. Another employee, the assistant manager, walked in to buy a sandwich and immediately jumped on the prep board line to start assisting with my order. The two coworkers start discussing how brayden was ‘crashing out’ and reacting poorly to customers. I chimed in how it was a little rude to roll your eyes and run away from customers. Turns out they had ‘animals’ rummaging through the Italian herbs and cheese bread! Ewwwwww!!! I would avoid this establishment until they figure out how the animal got into the proofer/storage area. Some of the employees are not focused on providing a good customer service experience. I’m giving a 2-star rating on service because I actually think that Angel was a great employee, and deserves to have better coworkers. If I could give overall negative stars, I would. Is this specific franchise not locally owned and operated? This is unbelievably disgusting and appalling.

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