Sonic Drive-In

Reviews

• KN

  Katherine Nelson

  5 days ago
  1.0
  Waited at the drive thru speaker for 15 minutes after being asked to wait by the associate, before finally leaving. Never received service and couldn't get ahold of anyone. There was no one in front of us and only two cars pulled up in the bays. Three people got there after us and left before we were ever even asked for our order. This is not the first time either, we rarely go to this location because this happens more times than not.
• WW

  WCPoly

  Aug 16, 2026
  1.0
  I’ve been to this sonic multiple times as I live close. 80% of the time I’m let down. I’ve ordered through DoorDash aswell. Took an hr for my 2 blasts and 2 drinks to be ready for pickup. Every time the blasts have been completely melted though which makes me believe it just sat there. Mots stick were cold and hard. Anytime I’ve gone through the drive through service seems to not want to communicate or aren’t friendly. They def need new management or employees to pick up the place. I loved Sonic growing up and after moving here the closest one being this one has been a complete let down. Going to start going to the farther ones.
• CL

  Cynthia Lohr

  Aug 15, 2026
  1.0
  Sooooo, yeah. Came here a lil over a year ago, and got food poisoning (no joke, called the health dept and all!) figured I’d give it another shot, and no thank you. Placed my order at 11:13, and here it is 11:38 and still no food. I got a burger, fries, and limeade. About to call them to cancel it, oh well on losing money too at this point. :( kinda bummed cuz when I was younger sonic was my spot in Tennessee. Sadly this ain’t Tennessee and these people don’t care :/ freaking sucks. Save your money. Go elsewhere. UPDATE! After waiting all that time I called, apparently my food had just been SITTING while I was waiting. They brought it out and it was ice freaking cold. At least I got my refund. Two attempts here and both were failures, so I most certainly am NEVER EVER coming back to this or any sonic location in the north :/
• TK

  Tyler K

  Aug 12, 2026
  1.0
  By far the slowest "fast" food restaurant in the Des Moines metro area, and it's been an issue for years. I decided to give them another chance a year later - big mistake. Please consider this review earnestly when I say you are better off going to any other Sonic instead - at least they will get your order before 30 minutes (I left before receiving my order), won't miss extras you purchased, and honestly try to improve instead of just responding to Google reviews advising the problem will be reviewed with leadership without follow up action. I will never go here again. They are not worth your money and do not respect your time. Now I need to call customer service for a refund tomorrow just like I did a year ago. Such a huge waste of time. Leaving this review to help others avoid this location.
• AP

  Andrea Perkins

  Aug 2, 2026
  1.0
  Driving through Des Moines and thought we would stop through Sonic for some ice cream and a few sides. Pulled up to the drive through, waited about 5 mins and after no one talked to us we thought maybe the drive through speaker was broken so we pulled around to a stall to order. Pushed the button and first tried to order a Sonic Blast and was told that the machine was broken… so we settled on 3 shakes, 2 small fries and an order of chili cheese tots. While we were waiting for our food, we saw numerous people going through and using the drive through. Not sure why they chose not to help us there? The food came out after about 10 mins or more and since we needed to get back on the road we didn’t open the bag until we were back on the interstate. Shakes were correct and good… however, we got 2 orders of tots instead of fries, which the ones that wanted fries don’t like tots. So we got to deal with crying children that were still hungry. And the chili cheese tots were given to us with no silverware and no napkins which makes it hard and messy to eat. It had been a long time since we had been there and was excited to make time to stop but after this experience I don’t think we will be back. Glad we didn’t try to order anything complicated.