Jimmy John's

Reviews

• NG

  Nick Griffin

  Mar 19, 2026
  1.0
  They’re having an $8.99 special on a #1 meal. Got one at the North Dodge store a couple days prior with no issue. Ordered one at the downtown location today and was charged regular price. She told me the special was over. While waiting for my sandwich I pulled up the app, and there was the special right there in plain sight. When I showed it to her, she got a bitchy attitude and still wouldn’t honor it unless I “voided my order and got back in line.” Guess it’s hard to find pleasant and competent help these days. I’ll now wait for the auto-generated response to this negative review.
• CH

  Clark Humble

  May 18, 2025
  5.0
  Quick sandwiches from their hard working staff.
• CK

  Carolyn K

  Apr 24, 2019
  2.0
  This had just happened. I ordered my Jimmy Johns sandwich at approximately 159AM. The guy that took my order said they would get to me ASAP. Great! I didn't want the delivery guy to wait for me since they seemed busy, so I went downstairs right away to the first floor of the dorm I live in. I waited for approximately 45 minutes with no word from them. I called them again to confirm that my order was on the way. The guy that picked up said that "it was PROBABLY on the way." Alright... So I waited for another 30 minutes. I got tired of waiting, so I called one final time, and it turned out, my order was voided for some reason?? At this point, I'm starving, so I'm pretty annoyed. Well what happened was, one of the employees inputed my phone number incorrectly, and as a result, they were contacting a different person who had nothing to do with my order. I did not get my sandwich unfortunately. The manager was pretty nice and professional about it, which I appreciated. This is why I gave a 2-star rating rather than a 1-star rating. I also ended up receiving 10$ dollars in store credit. I'm just disappointed that I wasted about 1.5 hours of my time for a very simple mistake they made. However, I realize that everyone makes mistakes, so I really hope they don't make this same mistake again. And I do really like Jimmy Johns sandwiches in general, but I am hesitant to order from this specific store location again.