Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Every time we order deliver, they forget something or get the order wrong. They always forget the dipping sauces, and straws. They always forget to put extra onions on my burgers and will consistently put extra pickles on my burgers when I ask for no pickles. Honestly, if you are not physically inside the store, I don't think they care if they get your order right. I have not once gotten an order from them from delivery that hasn't had some issue with it.
I try to avoid getting an order from this location if I can.
RR
Ruth
May 3, 2026
1.0
they forgot my fries all three of them and put cheese on my mcchicken!!
AI
Amariah Ingram
Apr 25, 2026
1.0
Super rude. The lady at the first window was super rude when all I was trying to ask for prices. So rude that I just ended up pulling off. Exact reason why I don’t eat at McDonald’s.
WW
Will
Apr 20, 2026
1.0
I have no clue how often they clean their fryers or whatever they scoop their fries out of but apr 20th around 10:15 pm I order and found coins in my fries. Completely lost on how coins can ever find their way into a fryer or near their food prep tables. When I talked to the cashier (short with short blondish hair) about it they brushed me off instantly saying there’s no way they could have gotten in there. No attempt at making it right or listening. Straight to accusing me of putting coins into my OWN fries. From the photo they were buried in there and even lower. they couldn’t haven gotten there unless they were scooped in along with the fries. Idk if they use ecosure or whatever food safety company but they need an inspection immediately.
MM
Mia
Apr 9, 2026
5.0
I just wanted to share my appreciation for shane working at the 3610 mere hay road location. I had a long wait for my food because of a little mix up and while I was waiting I watched shane treat each customer with respect and apologize for the waits. He was trying to attend to everyone and make sure everything was right. I could tell they were understaffed or just super busy, either way shane was doing great under the pressure. Please give him some recognition or a raise!
What are the operating hours of McDonald's on Merle Hay Road?
McDonald's on Merle Hay Road is open daily from 5:00 AM to midnight.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 3610 Merle Hay Road offers drive-thru service daily from 5:00 AM to midnight.
Can I order delivery from this McDonald's?
Yes, McDonald's offers delivery service every day from 5:00 AM to midnight, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is mobile ordering available for this McDonald's location?
Yes, McDonald's supports mobile ordering through their app, available for download on both iOS and Android.
What services does McDonald's offer at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Des Moines?
McDonald's is located at 3610 Merle Hay Road, Des Moines, IA 50310, USA.
What other fast food restaurants are near this McDonald's?
Nearby fast food options include Firehouse Subs, Fazoli's, Hardee's, Subway, Taco John's, Noodles & Company, Chipotle Mexican Grill, and McAlister’s Deli.
Are there any automotive service centers near McDonald's on Merle Hay Road?
Yes, nearby automotive services include Car-X Tire & Auto, Jiffy Lube, Car-X Auto Service, and Des Moines Custom Cycle.
What entertainment or retail options are close to this McDonald's?
Nearby retail and entertainment options include Redbox for video rentals, Chase Bank, Verizon, AT&T Store, T-Mobile, and Spotfree Car Wash.
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