CK
Casandra Kadel
Aug 5, 2026
It takes a lot for me to leave a negative review, but after several disappointing experiences at this location, I feel it’s necessary.
Today we went through the drive-thru and ordered four meals. Every sandwich was to have the lettuce removed, and one sandwich also needed the onions, tomatoes, and cucumbers removed. The order seemed unusually difficult for the employee taking it. I had to repeat the order twice, and on the third attempt, she read the entire order back to me correctly. I confirmed everything was accurate.
When we got home and opened the sandwiches, every single one was wrong. They all had lettuce on them, and the sandwich that was supposed to have no onions, tomatoes, or cucumbers had all of those ingredients as well. We recently started requesting no lettuce due to the current food safety concerns, so this wasn’t a minor mistake to us.
To make matters even worse, my son’s sandwich had several hairs in it. At that point, the meal was completely unacceptable.
Unfortunately, this wasn’t an isolated incident, it’s been a pattern every time we’ve visited this location. Because of the repeated issues with both order accuracy and food quality, you’ve lost our business. I’ve also shared our experience with family and friends so they can make an informed decision before visiting.
I sincerely hope management addresses the training, quality control, and cleanliness issues at this location so other customers don’t have the same experience.