Chipotle Mexican Grill

Reviews

• MW

  Mr. Wood

  Aug 10, 2026
  1.0
  I absolutely love Chipotle and I almost never leave bad reviews, but this is now two bad experiences in a row. Both times I drove all the way from Dublin because I was craving Chipotle, and both times the experience was horrible from start to finish. This time, they were completely out of steak for the day. The previous time, they had steak, but it was dried out, crusty, and looked like it had been sitting there forever. The staff also didn’t seem very motivated or concerned about the quality of the food or experience. I genuinely don’t understand how a Chipotle can run out of steak for the entire day, especially when it’s one of the main menu items. After making the drive twice and being disappointed both times, I won’t be coming back to this location.
• EG

  Eboni Grant

  Aug 8, 2026
  1.0
  I am writing to formally express my serious disappointment with the condition, customer service, and overall lack of professionalism at this Chipotle location. This restaurant has declined tremendously, and my most recent experience was completely unacceptable. Upon entering, the food preparation counters were visibly messy, with food scattered throughout the work areas. Cleanliness should be a basic expectation at any restaurant, especially in areas where customers can directly see their food being prepared. Even more disappointing was the attitude of the employees. There were approximately four employees working, yet they appeared aggravated and inconvenienced by having to assist customers. The gentleman preparing my food was dismissive and responded with an irritated attitude, as though simply placing an order was an inconvenience to him. The employee working the register was no better. Because the drink process has apparently changed, I asked questions so that I could understand the new procedure. Instead of simply explaining it, she responded with an attitude and behaved as though my questions were unreasonable. If a company changes a process, customers should be able to ask for clarification without being made to feel uncomfortable or bothersome. What concerned me even further was employees openly cursing, joking, and carrying on inappropriate conversations while customers were standing in the restaurant. There appeared to be very little concern for maintaining a professional environment. At this point, I have to question the management and supervision of this location. Who is holding employees accountable for cleanliness, professionalism, and basic customer service? Employees should not be working in customer-facing positions if they consistently behave as though assisting customers is an inconvenience. Chipotle needs to seriously evaluate the management, staffing, training, and cleanliness standards at this location. Customers are spending their money and should not have to tolerate dirty preparation areas, disrespectful attitudes, profanity, or employees who make them feel unwelcome. I hope corporate management takes this complaint seriously and addresses these concerns rather than allowing this location to continue declining. This experience was far below the level of service and professionalism I expect from Chipotle.
• TD

  Tishun Durrett

  Aug 7, 2026
  3.0
  I don’t know if it’s because the night time crew was ready to go or just don’t understand customer service ! I was standing there waiting to be served and they were all having their own conversation as if I didn’t exist until I had them acknowledge me !! plus the conversation was not appropriate for the work place ! This place use to have good service and clean area ! LAWWDD it was food everywhere on the counter on the floor , and food didn’t look appealing at all !! Just a MESSS ! So please do better as we come here a lot to eat during the day . But at night I’ll pass !
• VD

  Victoria Diaz

  Aug 6, 2026
  1.0
  man whoever is the manager here has definitely got to step up. we were so hungry lol should’ve just went to the sonics next door. all the tables we’re dirty, floor was a mess, when a gentleman did come out to clean he only pushed all food to floor. dirty dishes piled up in kitchen. i was essentially ignored when trying to order some drinks and had to interrupt their talk. the drink station was a nightmare with a hole for trash but no trash can 🗑️ and saw straight down with all the sticky garbage on the floor. i hadn’t been there in a while but not going back there. food was good though 👍
• MF

  Michael Fitzgerald

  Aug 1, 2026
  1.0
  Visited the Chipotle on Margie Drive in Warner Robins on August 1st, around 2:00 P.M. The experience was disappointing. Several protein and topping containers were empty, which meant almost no choice in building our order, the staff seemed overwhelmed and the line moved slowly. No napkins were available at the counter, I had to ask separately. Worse, chips are supposed to come with the order, but there were none in stock, the employee admitted this only after I asked, and never offered to adjust the bill even though we were charged full price, $29.58 for a meal missing part of what we paid for. Food quality aside, the lack of basic supplies and no effort to make it right made this a frustrating stop. Other locations may be better, but this one needs serious improvement in inventory management and customer service on this visit.

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