Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
I get being in a restaurant and closing in an hour, what i dont get is how in the world the one place KNOWN for its roast beef manages to run out. Ordered online for pickup and get there and give my name not until I get to the windows that the gentleman told me the "situation". Slightly understanding i chose something else, easily not what i wanted but knowing I couldn't get a damn refund. Meanwhile while the guy is working hard to get my order ready, his coworker was too busy in the background playing on her phone waiting on him when she could've been helping not just with my order but also the gentleman in front of me waiting on his order. When the meal does finally come out, I had to ask about my drinks to which she played it off like she didnt know I had ordered drinks and just expected me to drive away..... nah I already paid for my food that I didnt get the pleasure of eating what I originally ordered, im waiting on my soda too. None the less im not happy and know not to return within the last hour of their shift. If they were ACTUALLY out of beef than I can sympathize with the guy and thank you for trying to offer me something else but if its just crappy work ethic and not wanting to have to re-clean something, I suggest learning a better work ethic. As someone who spent 16 years in culinary arts starting as a scrub and working into position of a chef, its sad to see the decline in most work ethic in the craft now even if it is fast food.
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Tyler Reynolds
Aug 4, 2026
1.0
The lobby was closed at 7pm I could see them inside mopping. Idk if they decided to close super early tonight or what
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Stephen Greenfeld
Jul 27, 2026
1.0
Ordered a cheese steak and jalapeno poppers and cheese sticks.
When I get home, we had 2 gyros and an order of fries. I tried for 30 minutes to call the location and no answer. I was not driving back over for this. Taking another 45 minutes out of my day
Next day, they wouldnt do anything for me. Called in a complaint, nobody ever responded to me.
The mistake of giving me the wrong order is bad enough. The fact that nobody wants to address the issue or follow up with a customer makes it worse.
A poor way to run a business and this goes above the local location with poor Customer Service.
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Dumitru Turner
May 13, 2026
5.0
Rod wave
HM
HD M
May 8, 2026
5.0
First time in a long time I've had a sandwich that looked like the advertisement. My food was great and the service was very friendly. They do need a couple more employees though as there were only two when I arrived. The lady was running drive through and front counter. Even dealing with that she presented a great and friendly attitude.
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