7 Brew Coffee

Reviews

• KK

  KK

  Sep 24, 2026
  5.0
  Great customer service. Manager at thomaston was so nice. Team was energetic and fast! Great experience! From the moment I pulled into the drive thru I was greeted, and order taken by a young girl. Very sweet. Read back my order, and by the time I paid, my drink was already done and I was headed out! I was there less than 5 minutes! Thomaston Ga is the best!
• ED

  Ema Deems

  Sep 24, 2026
  1.0
  I arrived at 7 brew at 7:20, i had to PULL OUT of the line with NO DRINK at 7:45 because i was going to be late since the service is actually the worst i’ve ever seen in a drive thru chain. in what world should i have to wait 25 mins behind 4 cars mind you, for a drink in which ALL of the ingredients are pre-made. The workers don’t have a sense of urgency at all whatsoever, they sit there and wait for you to pull up to take your order, they don’t walk down the line. This is a reoccurring problem and it should not be this bad on the daily. work ethic, terrible, customer service, terrible. everything. terrible.
• TB

  Teagan Brown

  Sep 11, 2026
  1.0
  Worst service I’ve ever had at a 7brew. Manager sat outside doing nothing. Crew inside were making orders at random and both people outside never left their post to take orders. We sat at the window for over 30 minutes for only 2 drinks. Meanwhile multiple cars in the other lane, that got there well after us got their orders before us. Both orders were wrong. Why is there no adult there managing a bunch of young teenagers? When we asked if they had started making our drinks yet they said the orders don’t show up on the screen in the order they are placed they show up randomly… not sure how true that is. They obviously needed help making drinks and everyone else standing around didn’t help at all including the manager.
• WA

  Whitney Alton

  Sep 11, 2026
  5.0
  I love 7brew! Before our Thomaston location opened I had not tried it before. I never understood the hype of people needing their Starbucks fix each day. Now…I get it. If I could have my 7Brew each day I would! But it’s not only the tasty drinks that make this place so great. It’s the employees there! Whenever I go grab a drink, everyone is so kind and they have the best energy! They always ask how I am doing and chat with me while my drink is made. I will always be one of their loyal customers! Also the iced banana bread will always be the go-to!
• SB

  Sunny B.

  Aug 31, 2026
  2.0
  Edit: I swear these 5-star reviews are requested by staff or incentivized, because I do not understand the amount of *very specific* perfect ratings and it's frustrating to see what appears to be a lack of honesty. 09/08/26 I've hesitated to write this review because every time I’ve gone, I’ve thought, “They’re new, they’ll get it together.” But after 10+ visits, I don’t think I can keep chalking it up to being new. For some context, I managed a restaurant doing around $1.2 million in business for 2.5 years, starting when I was about 22. I mention that because I understand how difficult it can be to manage a young staff, train people properly, maintain standards, and keep things moving during a rush. I also understand the difference between a new team still learning and a location that is simply lacking structure and management. Every time I’ve come through (besides once), the music has been blasting so loud I can hardly hear myself giving my order. I’ve struggled through asking basic questions about the menu, and after more than 10 visits, I still have yet to have an employee be able to answer the questions I’ve asked. Many of the employees are genuinely sweet, so I don’t necessarily fault them individually. But at some point, the fact that the staff doen't know the menu well enough to answer basic questions falls on management, and it has become ridiculously frustrating. This last visit was what finally pushed me to write the review. The wait times are already incredibly long, even when there are maybe five cars in line. Today I ordered one drink, and it was made incorrectly. It was taken back to the drink station, and from where I was sitting, the entire area was complete chaos. Employees were running and sprinting around, ice was being thrown at people, things were being dumped onto the floor, there was obvious flirting and joking around, employees standing around doing literally *nothing* while others were busting tail to pick up their slack, on their phones, and someone’s boyfriend/girlfriend just hanging out in the employee area. There were also several things I noticed involving cleanliness, hygiene, and general food-service practices that I’m not even going to get into here. It genuinely felt less like a professionally managed workplace and more like a group of kids left unsupervised. Then, instead of remaking my incorrect drink, they took it, dumped it into a blender, added a bunch of ice, and brought it back out to me. No one stopped to ask, “What was actually supposed to be in this?” So it came back to me again, still wrong, the wrong size, and now just blended. I finally had to very plainly say, “Can we please get my drink remade, so I know it’s done properly? I just watched him dump it into the blender and add a bunch of ice to it?" I had to mention this more than once. They remade it, brought it out, and finally I could leave. Over 14 minutes for one drink. And the frustrating part is that this visit wasn’t some bizarre one-off experience. It was just the most extreme version of the same things I’ve seen repeatedly: incredibly slow service, inconsistent drinks, employees who don’t know the menu, and a lack of professionalism and supervision behind the counter. Like I said, I genuinely did not want to write this review. I saw all the positive reviews and started wondering if I was somehow just catching them on bad days. But after 10+ visits, I don’t think that’s the case. There are some really sweet employees here, and I actually feel for the ones who are working hard because you can visibly see a specific few picking up everyone else’s slack. But this location desperately needs experienced management, better training, clear expectations, and someone consistently supervising what is happening behind that counter. At this point, it feels like they need an adult in the room.