Chipotle Mexican Grill

Reviews

• RS

  RICH SUCCESSFUL

  2 days ago
  5.0
  ⭐⭐⭐⭐ Exceptional service and an unexpected act of kindness! I visited Chipotle in Suwanee yesterday between 1 and 2 p.m., and Ana, Maria, Dora, and Roja made my experience memorable. They were professional, courteous, and attentive throughout my order. I requested a bowl with brown rice and the honey spicy chicken. The chicken was temporarily unavailable, but they offered to prepare a fresh batch if I could wait about three minutes. Within just a few minutes, it was freshly chopped and ready to serve. When my bowl was finished and I went to pay, they told me it was on the house because of my wait! I was honestly shocked. I was fully prepared to pay and never expected anything for such a short wait. Their thoughtful gesture went beyond anything I anticipated, and I wanted to publicly recognize them because they certainly did not have to do that. General Manager Marbely Cruz, your team deserves recognition. Ana, Maria, Dora, and Roja were amazing, and the entire team working that afternoon provided exceptional service. Thank you for making me feel valued and appreciated!
• CS

  Caleb Shweeka

  4 days ago
  5.0
  manager is really stubborn and cheap, puts half portions for everything and charges way more than usual!
• VV

  Vincent Vittorio

  Sep 19, 2026
  4.0
  This is a pretty standard Chipotle location that the family and I frequent often… pretty simple, you know what you’re going to get and that’s not necessarily a bad thing. Same familiar setup and a good selection in the metal containers to get tacos, burrito, a bowl and quesadillas with plenty of ways to make it your own. One thing I’ve always appreciated about Chipotle, going all the way back to when they first started becoming popular, is that they’ve been pretty straightforward about trying to source better, more natural ingredients. Being able to see everything being prepared right in front of you is still a win too. Overall, it is what it is… a reliable spot when you want something quick, customizable and a little fresher than the typical fast food option. well I’ve had messed up items or confusion with a pick up order here I think it really depends on the time and the staff but overall it’s a decent spot.
• WL

  Will Lee

  Sep 13, 2026
  1.0
  I placed an online order at 7:20pm and had to wait for about 30-40 mins, even though the whole restaurant was empty. The girl making the online orders told me to wait a little longer which i said okay no problem. And then they realized they already made my order and was sitting right in front of them. The girl asked for my name twice and still didn’t see that it was right in front of her. Terrible service. She also made other peoples order first despite my placed order was earlier than the other people… put the fries in the bag girl…
• ML

  Maria Lopez

  Sep 11, 2026
  1.0
  Today, I experienced a situation similar to what I witnessed during my previous visits. I have only been to this Chipotle around five times, but I have noticed a recurring issue with the management and overall work environment. During my visit today, I saw a young teenage employee go to the back of the kitchen visibly upset and crying. She appeared to be arguing with a coworker, and from a distance, I noticed the other employee making a dismissive facial expression toward her. I do not know exactly what the disagreement was about, so I do not want to make assumptions. However, during a previous visit, I also witnessed what appeared to be the same older employee yelling at two workers while they were cleaning the lobby. After the teenage employee left today, it appeared that a woman who may have been her mother came into the restaurant. From what I could observe, the woman appeared to be standing up for the teenage employee. While I was standing with my daughter and getting ready to leave after cleaning up the tables, I personally heard the manager tell the woman that she did not want to talk with her because she was working. I understand that employees have responsibilities while they are working, but given the circumstances I had just witnessed, I felt that the situation should have been handled more professionally and calmly. I also noticed that the older employee was wearing a polo that appeared similar to what the managers at this location wear. If she is a manager, I believe this situation should be taken especially seriously. Managers should be expected to communicate professionally with employees, especially younger employees, and should understand appropriate boundaries when handling disagreements or stressful situations. If there was an issue with the teenage employee, I believe it should have been addressed professionally and appropriately rather than through yelling or behavior that could make an employee feel uncomfortable or intimidated. I also believe the Field Leader needs to take a more active role in addressing these concerns. Whether that means bringing in new managers, providing additional training, or taking other necessary steps, something needs to change. I believe the Field Leader should consider having the managers meet and discuss appropriate workplace boundaries, communication, conflict resolution, and how employees—especially younger employees—should be treated. I also know someone who previously worked at this location and quit about a month ago. Based on what I have personally witnessed during my visits, as well as what I have heard from former employees, I strongly believe this location needs to improve its management. Every time I visit, I seem to see different employees, which raises concerns about employee retention and the overall work environment. I also believe the portion sizes could be more consistent. On one occasion, an employee became visibly frustrated when I politely asked for a little more cheese. I do not necessarily blame the employees for these issues; I believe management plays a major role in setting expectations and creating a positive environment for both employees and customers. I hope the Field Leader and management take these concerns seriously and take accountability for improving this location. Employees deserve to feel respected and supported at work, and customers should be able to see professionalism from the management team. Better leadership, communication, boundaries, and consistency could make a significant difference in both employee morale and the customer experience.