Chart House

Reviews

• CC

  Christina

  Sep 16, 2026
  5.0
  We’re in town for a trade show and had a reservation at Chart House. I normally don’t take the time to write reviews, but the service we received absolutely deserves to be celebrated. Our servers, Dee and Lilee, were fantastic from beginning to end. They were welcoming, attentive, and made our dinner such an enjoyable experience. After dinner, we stopped at the bar for drinks, where Dani and Joseph took equally great care of us. And I have to mention the Moscato Sangria — it is seriously the best! A special thank-you to AJ, the chef, who prepared amazing prime rib steaks for us. What really stood out was that AJ actually came out to greet us and personally make sure we enjoyed our dinner. That kind of attention and hospitality made the evening feel even more special. The restaurant itself is beautiful, but the staff is what really made our experience. Dee, Lilee, Dani, Joseph, and AJ all provided the kind of genuine hospitality and customer service that you just don’t experience as often anymore. When you receive service this good, it deserves to be recognized. Thank you to the entire Chart House team for making our evening such a memorable one. We’ll definitely remember this experience the next time we’re in town!
• HS

  Hannah Sheldon

  Sep 8, 2026
  1.0
  ⭐ 1/5 — Absolutely awful dining experience. Do not dine here. I dined here this past Saturday and it's genuinely taken me this long to be able to gather my thoughts about this dinner. We came to Chart House for a friend’s bachelorette dinner. IT WAS AWFUL We had a 7:15 PM reservation and weren’t seated until around 7:45 PM. From there, everything went downhill. Service was painfully slow from the beginning. Drinks took forever, water glasses sat empty, and our waiter would disappear for long stretches at a time. We asked for bread at least three times and, for a table of nine, received four pieces. By 8:45, we still had no food and were so hungry that we were digging through our purses for snacks and literally eating the leftover bread crumbs off our plates. One woman in our party is five months pregnant and especially needed to eat. When ordering, we were told several sides were unavailable. Fine, things run out. But when we tried to order one of the sides that was available à la carte, we were simply told “no" by our waiter. It was bizarre. By around 9:00 PM, nearly two hours after our reservation time, we finally received our meals, but only after the bride had to leave the table, walk downstairs, and find a manager herself because our waiter had essentially disappeared for an unbelievably long time. And somehow, the food arriving made things worse. Of our nine meals, only two were correct. One meal was completely missing — and of course, it was the meal for the pregnant woman at our table. We have never send back food before at a restaurant but one meal had to be sent back four times before it was finally correct at around 10:00 PM. Again, our reservation was at 7:15. Even more concerning was the handling of a serious food allergy. One woman in our party specifically ordered around her dairy allergy and was served a side containing dairy. Instead of immediately correcting it, our waiter suggested that people at the table trade sides with each other. That is absolutely unacceptable when dealing with a food allergy. The plates were scorching hot while much of the actual food was cold, several orders were never properly corrected, and throughout the night there was very little communication or accountability. Eventually, management comped our meals, which was absolutely appropriate given what had happened. We were still charged for our drinks, fine, and at that point the food honestly wasn’t even good enough to justify being free. Then, after all of this, our waiter asked us to leave him a good Google review. I almost choked on my water (that I had waited for over an hour for a refill of) because I genuinely thought he was joking. One woman in our party paid her drink bill in cash and was owed change. Our waiter, Quinton (“Q”), told her that they didn't have any change to give her cash back. (She was owed BILLS not even coins!) We once again asked for a manager to be involved, who told us that was NOT TRUE and returned the money she was owed. Had we not questioned it, she simply would not have received her change. What makes this experience especially disappointing is that this was our friend’s bachelorette dinner. Two people in our group ended up crying because we were so hungry, frustrated, and overwhelmed by how badly the evening was going. We weren’t expecting perfection, we were expecting the basic level of service you should be able to expect from any restaurant, especially one at this price point. Between being seated 30 minutes late after a reservation, waiting nearly two hours for food, a disappearing waiter, nine meals arriving with only two correct, a missing meal for a pregnant guest, repeatedly incorrect food, cold food, empty drinks, the completely inappropriate handling of a food allergy, and then being told a guest couldn’t receive her cash change, this experience was unacceptable from beginning to end. Please save yourself the time, money, and frustration and go somewhere else. 1/5 only bc Google won’t let me give ZERO.
• JG

  Jillian Gerra

  Sep 7, 2026
  3.0
  Unfortunately, our birthday dinner at Chart House was extremely disappointing. We’re sharing this as constructive feedback because we genuinely hope management can use it to improve. Our reservation was at 7:45 PM. We arrived early at 7:25 checked in with the hostess and waited at the bar, where Dani, Tina, and the other staff were wonderful—friendly, upbeat, attentive, and clearly working well as a team….even under pressure. We weren’t seated until 8:15, despite watching several parties some without reservations get seated before us. Once seated, our waiter took another 10 minutes to come over. He wished us happy birthday, which was kind, but then waited until after we had reviewed the menu for 10 minutes to tell us that they were out of nearly everything on the menu and they were closing early. Please keep in mind this was a holiday weekend. We ordered around 8:30 Our oysters arrived in a timely manner, but without crackers, oyster forks, or hot sauce. Our waiter never returned to checked on us, so we ate the oysters the way they were. Our water wasn’t refilled, empty dishes sat on the table until our entree arrived, and our food took 50 minutes to come out. We were also told nearly 30 minutes after ordering that they were out of mashed potatoes, baked potatoes, and asparagus, leaving very few options for a side. Our entrees arrived at 9:20 and tasted good, but it wasn’t the birthday dinner we had envisioned in our heads (especially at that price point). What was most disappointing was the service. We have never been treated like that, and we were kind and patient the entire time. We watched our waiter repeatedly check on tables around us, refill their drinks, and joke with them while seemingly avoiding ours. He would look over at my husband, and then intentionally turn his back. He also served our plates from the wrong side, never brought any bread, and lied to tables around us about their meal to cover up the fact they were out of nearly every side on the menu. He asked us if we wanted dessert at 9:40 and we declined and asked for the bill. When he finally brought our bill at 9:45 we looked it over and asked to speak to the manager. We have NEVER asked for a manager, but for such a fine dining establishment and a bill of $112 we wanted to share our experience with him. He came to our table after another table asked to speak to the manager as well. The manager, however, was apologetic and took the time to listen. He explained that he and the other managers are new and were brought to Savannah to help make Chart House better. He told us they were operating with a small staff because it was Sunday. He mentioned he had sent his chef home had even been working in the kitchen and plating food himself that evening. He ultimately comped $50 of our meal, and we appreciated his effort and willingness to make things right, although we never asked for compensation. Our intentions were really just the give some helpful criticism. Our dinner took approximately 2.5 hours, and we didn’t leave until 10:15 PM, causing us to miss a tour we had planned for our birthday celebration. We also read a handful of recent OpenTable reviews describing very similar experiences, so this does not appear to be an isolated incident. Running out of so many menu items on a holiday weekend suggests there are operational issues that need attention, while the service from some staff needs significant improvement. (Again the bar staff was great) We hope management will work with this waiter on what professional service should look like at a restaurant of this caliber. We appreciate the manager’s efforts and hope the new management can address these issues. There is definitely room for growth.
• AH

  Alyssa Hoopman

  Sep 6, 2026
  1.0
  Absolutely terrible dining experience — do not dine here. Last night, we visited the Chart House for a bachelorette party, and the entire dining experience was a disaster from beginning to end. I have never experienced such consistently terrible service at a restaurant. We had a 7:15 PM reservation but weren’t seated until close to 7:45 PM. Once seated, the service was unbelievably slow. By 9:00 PM, only half of our table had even been given bread. At that point, we were incredibly hungry. It then took 45 minutes and three different waiters to get us another basket of bread so everyone could have some. We finally spoke with the manager and explained that our table desperately needed attention. Our waiter would disappear for 25+ minutes at a time. When he eventually returned to refill our waters, he blamed the issues on “new management” and said they were still working things out. He then had the nerve to ask us for a good review for himself, which was honestly laughable given the service we had received. Unfortunately, things only got worse. Around 9:00 PM — nearly two hours after our reservation time — our food finally arrived. Everyone at the table received their food except me. As someone who is five months pregnant and had still not eaten two hours after our reservation, this was incredibly frustrating and unacceptable. Of the nine meals at our table, only two were correct. One person in our party has a dairy allergy and was served a side containing dairy that she had specifically not ordered. Rather than correcting the mistake, she was told to switch sides with another person at the table who had received her intended side. That is not an acceptable way to handle a food allergy. The plates themselves were extremely hot, but the food was cold. One dish had to be sent back three separate times because it was incorrect. We spoke with the manager again, and at that point he decided to comp our food. While we appreciated that gesture, the waiter continued to be rude, offered no real solutions, and repeatedly placed blame on other people rather than taking responsibility for the situation. And somehow, the night still managed to get worse. When we received our checks around 10:00 PM for our alcohol and drinks, one person in our party paid in cash and was supposed to receive $4 in change. The waiter told her that he couldn’t give her the change because they didn’t have any singles. That was the perfect ending to what was genuinely one of the most ridiculous dining experiences I have ever had. Do yourself a favor and do not dine here. Between the extremely long wait, disappearing servers, incorrect and cold food, mishandling of a food allergy, lack of accountability, and even being unable to provide $4 in change, this restaurant completely failed our group. What should have been a fun bachelorette celebration turned into an exhausting and frustrating night.
• KB

  Katie Baker

  Sep 5, 2026
  1.0
  I don’t even know where to begin. This place was absolutely awful. I came here for my bachelorette party with a reservation for 7:15 PM. We weren’t seated until 7:45, and once we were seated, it took forever to get our drinks. When we finally ordered, we were told that half of the sides were unavailable, but we weren’t allowed to order any of the available sides à la carte. We were literally told “no” when we asked for a side we picked. By 8:45 PM, we still had no dinner and had barely seen our waiter. We had asked for bread more than three times and still hadn’t received it. One of the girls in our party is pregnant and needed to eat, and we were all so hungry that we ended up searching through our purses for snacks to share. At one point, half of the table was eating the bread crumbs off our plates because, for a party of nine, we had only received one serving of bread (4 pieces). We finally received our food around 9:00 PM, after I the bride had to walk down the stairs to ask for the manager since our waiter had ghosted us with bread, water refills and drink fills. As we quickly discovered when the food arrived only 2 out of 9 meals were actually correct. One meal was completely missing — and, unfortunately, it was the meal for the pregnant woman in our party. My own meal had to be sent back four times before it was finally correct at around 10:00 PM. Our reservation was at 7:15 PM mind you. To make matters worse, several meals were never properly corrected, including a meal involving a serious food allergy. This was extremely concerning, especially when our waiter told people at the table to simply trade sides with each other. That is absolutely not an acceptable solution when someone has a food allergy. After everything that happened, our meals were eventually comped, which was absolutely appropriate, but we were still charged for our drinks and to be quite honest wasn’t even good to be free after we had waited hours. Then the waiter had the audacity to ask us for a good review via google. I almost choked on my water with how funny it was to hear that. There was also an extremely concerning situation involving another member of our party who paid in cash. When the waiter, Quinton (or “Q”), returned the check, he told her that they couldn’t give her cash back. When we asked for a manager yet again, the manager told us that was not true and returned her change. Had we not questioned it, she would have been denied the cash she was owed. I truly had such a terrible experience at this restaurant on what was suppose to be a fun celebration with my girls on my bachelorette that several of our group cried because we were so hungry and upset by the situation. The service was incredibly slow, the food orders were repeatedly incorrect, communication was poor, and the way the allergy situation was handled was especially unacceptable. Please save yourself the time, money, and frustration and go somewhere else. The only nice thing I could say is our group trauma bonded.

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